Pros: associate deals exist
Cons: micromanaging, favoritism, a** kissing, no sense of job security, gossip city, everyone is hooking up with someone who works there
GCT is a joke. The only way you advance or get noticed is if you are stroking the ego and kissing management's butt by being a "yes ma'am" type. God forbid you have personal things going on in your life (death in a family, taking care of a sick family member or even just experiencing something stressful and personal) this job does NOT care! You are – more... put on performance plans if you are 2 minutes late but only if you aren't a "favorite". They constantly hold a carrot in your face if you are trying to excel and will put you on a performance plan for anything and everything. The "values" are a complete joke especially when the people evaluating you don't even know what they are. They put out these ridiculous "kra's" for you to meet and if you miss your numbers they sit you with another employee who has no idea of their job duties but tells every pax (gct's term for travelers) what they want to hear even if it's wrong so they can build their own numbers.
They have deceitful employees who change pax emails in order to lower their chance of not getting good surveys. They fire people who know their job and have time in the company only to turn around and hire "Jimmys, Jennies and Billys" who just got out of college and have no sense of the real world. And to add insult to injury, these inexperienced kids get promoted to supervisor within 4 months.
Executive team doesn't care about call center employees. They were asked to come through the call center and sit with us to see exactly what we deal with and it never happened. Call center has and will always be treated like a red headed stepchildren. Can't attend any of the company events, other than the mandatory monthly company meeting that isn't even held in the building so that we can listen to the owner and his wife talk about their travels and make subliminal racist comments about people (owner sometimes dresses up as an "african/middle eastern" and talks in a weird accent mocking whatever culture he feels he can insult, wife talked about feeling uncomfortable as a caucasian woman in Africa... Minorities deal with that EVERY DAY IN THE U.S.!!!!!!! But if someone were to talk about Jewish people all hell would break loose). All they do is flaunt their wealth in the most arrogant way possible (owner was once quoted at a company function telling a vendor that he "owns the city of Boston and if he wants to he can ruin that person's life") They also have NO concern for employee safety as they required people to go to work during the search for the Marathon bomber when the state of Massachusetts told everyone to stay home only to tell those people 5 mins prior to their shift that they were going to close! A foot or more of snow? You still have to make it to work and if you don't, just plan on being put on a plan the next day you go to work.
People are ok who work there but 99.9% are faker than a $3 bill. They are sneaky and will rat on each other and smile in your face. People you start with will be your "friend" until they see you as a threat and laugh when they get you fired.
I repeat, DO NOT WORK HERE!!!!! – less