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Grand Sierra Resort and Casino
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12 reviews

Grand Sierra Resort and Casino Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A place where talent goes to die
Accountant (Current Employee), FinanceMay 28, 2014
I have worked at Grand Sierra Resort and Casino full-time in a Manager/Accountant role.

Pros – GSR allows you to live and work in Reno which is a great town. Company allows you (or pretends) to give you a voice in the decision making (if you are in finance, marketing, IT). Also possible to juggle college while working if you are clever.

Cons – Management – more... has a very unique view of employees. Instead of viewing them as stewards of company's assets that can be developed into leaders, they view them as cost centers. Making sure that you put in plenty of hours of work and never ask for a raise is the mantra they live by. Some top level executives like to intimidate and discourage disagreement yet also pretend to act like they encourage it.

While the company has grown its bottom line in the recent past, it's methods of doing so are very harsh which is a major drain on morale. Most employees that i worked with were only loyal to their paycheck and didn't care at all about the company. The only reason they felt like working at GSR was that they were so burdened by their duties at work that they didn't even have the time to look for another job. Company promotes employees only to burden them with so much work that they are destined to fail and then it gets rid of them.

The company's owner (Meruelo Group) feels like every employee is out to get them. In the past they have (unsuccessfully) attempted to get (even salaried) all employees to exit though a specific door that they can monitor like a hawk. Most employees that have comp cards are scared to use them (even though they have no bad intentions) and cannot even peform their regular duties as a result.

When you are about to leave the company you get a cold shoulder and the top management views you as a defector that dared to stick their head out of their computer monitor to think about their career.
Advice to Senior Management – Acknowledge and reward best employees, not burden them and burn them. – less
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Casino Environment
Cashier (Former Employee), Reno, NVMay 5, 2014
Pros: medical staff on property
Cons: no benefits for part time employees and management do not follow policies
Management needs major overhaul and better benefits for their part time employees which is all they hire now. They do not follow their own policies.
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Good first job
Lead Hostess at Cantina Bar (Current Employee), Reno, NVMay 2, 2014
A good starting job to have while in school. Easy to balance the job demands with personal life and education.
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You're just another gsr tool
Attendant (Former Employee), Reno NVFebruary 20, 2014
Pros: hotel casino discount
Cons: no free lunches hard work long hours
Management treats you awfully. Every day I go in I feel taken advantage of. Very hostile work place with no respect for those below you. Hard work and a lot to put up with for the pay you're gețting. You'll work weekends and every holiday, goodbye friends and family!
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VERY Hostile Work Environment! No work/life balance!
HR (Former Employee), Reno, NVSeptember 27, 2013
Pros: new renovations and it could have potential with the right leadership team
Cons: not an employee matters environment.
A typical work day for salaried employees consisted of working a mandatory 10 hours for eight hours pay. This is a well known *unwritten* rule among salaried employees. Does not matter what your offer letter states, 40 hours a week for an annual salary. You are scheduled and expected to work 10, at the very least. But not paid for holidays, even when – more... the office is deemed closed.

Oddly enough when they implemented the Kronos time clock (yes, for salaried staff) it shows an eight hour day automatically entered. There is no way to adjust it to show the 10 hours you worked, or the weekend hours you put in. No it only shows the eight hours. Fair? Not at all. Hmmm, why doesn't HR rectify this issue with the ownership group? GREAT QUESTION! Answer: They don't care!

- HR is not a neutral place for employees safely to go to air their grievances and work to a resolution. No in fact it is the opposite. It is a battle field that perpetuates a fear based work atmosphere and it translates throughout the entire hotel/casino environment. In my career there I personally experienced many employees, supervisors and managers that had such negative experiences with HR that they rather just suffer through whatever situation than approach anyone in Employee Relations. Word was out that HR was a joke and was the last place to go to get help of any kind.

-Confidentiality does not exist as the they are notorious for playing both sides of the fence and enjoy the power of control. This is very sad, as the GSR could be a great place to work. The renovations are placing them in a new echelon which could put Reno on the map as a premier resort destination. But with the current management in place, the HR department will be the demise of many great managers and employees. Either they will be fired, laid off or termed in some inappropriately maniacal way by a serial targeted HR investigation, because someone in HR didn't like you or they will simply find a more work/life balanced friendly place to work.

-Endure verbal abuse and name calling. Constantly being called into the office to be inquisitioned about other staff and their personal issues. If you like to stay under the radar and just do your job, a good job then this is not the place for you. If you are good at what you do, you will be considered a threat and targeted. THIS IS NOT A COLLABORATIVE ENVIRONMENT, very my way or the highway!

Why doesn't anyone say something to the ownership group? Fear of losing their job in the current economy, not sure if it stems from the ownership group or from the management in HR and other departments, fear of retaliation, the list goes on but boils down to one thing. FEAR! That is their current legacy to our community.

Let's hope the HR department gets some new leadership that leads with kindness and an employee matters mentality. You deserve common courtesy as a human being. But as of right now, you will not find it there.

If you are into not sleeping at night, working at least 10 hours a day, working in an environment where slander is the norm and enjoy losing your hair at a rapid pace, then apply today!

If you are not wanting to endure that kind of stress, and consider yourself smart enough to learn from others misfortunes than keep looking, keep the faith and know that something much better will come along!

Best wishes! – less
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Fun Workplace
Front desk Agent (Former Employee), Reno, NVJuly 15, 2013
Pros: good staff
Cons: short breaks, schedules
It was good company to worked with as a full time student. Excellent work place with loyal staff.
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fun
Lead Security Officer (Former Employee), reno,nvMay 17, 2013
Pros: no free lunch
I love working with co-workers and also love meeting new people everytime anyjoy went its always busy.
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Vip and casino marketing
Front Desk Agent (Former Employee), Reno, NVApril 9, 2013
Pros: bennifits and enviorment
Cons: its a huge place and takes 20 minuits to get to your work station
i loved working here 2000 rooms great staff and loved my guests great paced work and great environment.
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not a fun place to work at
Attendant (Former Employee), Reno, NVMarch 5, 2013
The management isn't so good,and there point systems is ridiculous..
And for the time i was there my checks were always wrong, the pay i was supposed to get didn't happen..
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Poor place to work for with bad management and subpar employees
Poker Room Supervisor (Former Employee), Reno, NVOctober 23, 2012
You will be called into work and then sent home because they have no work. The Poker Room Manager is very rude while playing cards at your table. He makes rude remarks if he does not get the cards that win for him. The coworkers are drug addicts and alcholics with only a few good workers. The hardest part of the job was putting up with management and – more... the rude treatment and the lack of consideration for the employee. The most enjoyable part was dealing cards when the Manager was not playing. – less
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Productive and fun workplace.
Hotel greeter (Current Employee), Reno, NVMay 4, 2012
Pros: good hourly pay
Cons: not enough hours
I come in for the day and get to speak with all different types of people, locals and traveling people. My co-workers and I get along great we work well as a team. I enjoy the busy fast paced days because there is always something going on.