Grande Communications

Grande Communications Employee Reviews in United States

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Good Employees
Director of Field Operations (Former Employee) –  San Antonio, TXOctober 23, 2015
Great employees not so good corporate market relationships. Local market teamwork is excellent across all departments.
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Enjoyable team atmospere
Account Executive (Current Employee) –  San Marcos, TXOctober 2, 2015
Great company to work for. Great atmosphere and team building mindset. Open door policy and a pet friendly environment.
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Good
UI Developer (Current Employee) –  San Marcos, TXSeptember 23, 2015
Glad that i am working with such a good employer who has been always with me in all aspects and by providing good.

you can let me know if you need any further stuff to know about my Employer
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Lack of managment
Service Technician (Current Employee) –  Corpus Christi, TXSeptember 2, 2015
Too much work out leaving you out in field all alone. Although the pay is good its not worth losing your family over the management needs a wake up call they do not have it squared away
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Productive and laid back environment
Technical Support Technician (Current Employee) –  San marcos, TXJuly 29, 2015
Good place to build a skill set in customer service or a technical background. Management could be a little better. Decent pay and benefits.
Pros
Office building with free coffee and occasional free food
Cons
shift can depend on company needs
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Grande Comm
Tech II (Former Employee) –  San MarcosMay 18, 2015
Tech one promotion to tech two is fairly quick.
Positions above tech support II are often filled from outside the company so further advancement is unlikely.
Also if you are hired on working a night shift, do not expect to ever get a reasonable shift.
Pros
pay
Cons
hours, shifts, thankless, no advancement
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Grande Communications
Sales/Customer Service Supervisor (Former Employee) –  San Marcos, TexasMay 14, 2015
Grande Communications was very family oriented and had great management. The position consisted of managing a sales team of up to 12 agents at a time, from payroll to sales quotes. Being a Sales Supervisor I was mentored by some of the best managers I have worked for. They focused on advancement opportunities with in the company.
Pros
Mentoring Program
Cons
Hours
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Feels like old school management!
Cable Technician (Current Employee) –  Corpus Christi, TXApril 20, 2015
A typical day would be installing cable boxes, wifi routers, and home phone. Management has HR problems. My supervisor does not know how to talk to employees when disciplining them. Coworkers are from all different cable companies, so everyone brings knowledge to the team. Hardest part of job is dealing with the management. You can never please them no matter how hard you work. The management are not worried about customer service. It's all about getting to the next job instead of doing it right the first time.
Pros
Benefits are the only postive about company.
Cons
They hire incompetent managers/supervisors.
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Great local Texas company
Enterprise Sale Representative (Former Employee) –  Austin, TXApril 10, 2015
Typical outside sale position. Work hard to earn your leads and compensation. Great marketing events and great team. Management was very supportive and fun to work for.
Pros
Local Texas Company
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Awesome Place to Work!!!
Technical Support (Former Employee) –  san marcos TXApril 8, 2015
Great place to work. It was fun and enjoyable. The managers went out of their way to make you feel comfortable at your desk and took time to help you.
Pros
Free Lunches
Cons
None
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Small Company
Enterprise Sales (Current Employee) –  dfwMarch 26, 2015
Company would be best served by implementing a formal onboarding and training program. Revolving door of telecom salespeople from various companies. Qualified and able external talent not given training and support to succeed.
Pros
work/life balance
Cons
Salary, training
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Just don't do call center work.
Technical Support - Level 2 (Former Employee) –  San Marcos, TXJanuary 28, 2015
Do not work in the call center and you'll enjoy working for the company.
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Cable job
Broadband Network Technician (Current Employee) –  Midland, TXOctober 2, 2014
Typical cable job. Have learned a lot about cable industry. Coworkers are good people and normally help you out.
Pros
free cable and internet
Cons
long days
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Great Culture
Customer Service Representative (Former Employee) –  San Marcos, TXSeptember 24, 2014
Grande Communications has a great work place culture and benefits to match. If you need help your co-workers are always there to help you. The down fall to this company in my opinion is the supervisors/leads. I believe that most of them need a leadership class on how to manage employees. How to communicate and discipline. You can not give favoritism in the work place and not think that employees do not speak to one another.
Pros
pot lucks and incentives
Cons
not good supervisors/ leads in place
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Great Company
Direct Sales Coordinator (Former Employee) –  Pflugerville, TxAugust 14, 2014
This was an amazing opportunity for me to grow personally and professionally with a start up company.
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Great place to work
Territory Manager (Current Employee) –  Midland, TXAugust 11, 2014
Nothing big to say, but this is a great place to work. The pay is fair and the work/life balance is great.
Pros
the pay, work/life ebalance is great
Cons
not a perfect company, but overall great
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Busy day
Call Center Lead (Current Employee) –  Austin, TXAugust 6, 2014
Escalation calls, customer care emails, floor support, Billing cycle and name changes, hourly and Daily reports.
Pros
decent pay
Cons
lack of personal/family life
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Very fast pace enviroment
Front Desk and Sales Rep (Former Employee) –  Corpus Christi, TXJuly 29, 2014
Open Register
Greet Customers
Take equipment or upgrade equipment
Pros
company lunches and bonuses
Cons
short lunch breaks
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Good Company to work for
Maintenance Technician, Demand and Preventative (Former Employee) –  Midland, TXJuly 22, 2014
a place to advance within, great benefits, good value system
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Excellent Company
Construction Locator (Current Employee) –  Midland, TXMay 5, 2014
Grande is a great company to work for, the pay is very competitive, and always take care of the employee, managers are always eager to help out and are very attentive to employee needs and concerns!
Pros
monthly huddles, people, employees have been with company for years
Cons
long hours some days
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Overall rating

3.8
Based on 37 reviews
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