Customer Service Representative (Former Employee) – San Marcos, TX – March 8, 2017
Really laid back enviroment! Easy to get along with people. Pretty easy operating standards considering other call centers. Very considerate employers. Benefits are great. Company has better service than other cable providers.
Constantly changing towards more corporate style management
Warehouse Coordinator (Former Employee) – Corpus Christi, TX – December 14, 2016
I was the first employee hired as a Grande employee in the Corpus Christi location. I had been instructed on what my job requirements and the amount of time it would take to accomplish them. It was a very demanding position but I was able to meet those demands. After several months new management was coming down from the San Marcos area to evaluate the facility. To sum up this review, higher management was cleaning house and promoting employees from other facilities to our facility. Long time employees were let go and other employees were removed to make room for new employees. It was a horrible way to operate a business. I always inform other businesses on how Grande operated. I will never work for them again.
Tech II (Former Employee) – San Marcos – May 18, 2015
Tech one promotion to tech two is fairly quick. Positions above tech support II are often filled from outside the company so further advancement is unlikely. Also if you are hired on working a night shift, do not expect to ever get a reasonable shift.
Sales/Customer Service Supervisor (Former Employee) – San Marcos, Texas – May 14, 2015
Grande Communications was very family oriented and had great management. The position consisted of managing a sales team of up to 12 agents at a time, from payroll to sales quotes. Being a Sales Supervisor I was mentored by some of the best managers I have worked for. They focused on advancement opportunities with in the company.
Cable Technician (Current Employee) – Corpus Christi, TX – April 20, 2015
A typical day would be installing cable boxes, wifi routers, and home phone. Management has HR problems. My supervisor does not know how to talk to employees when disciplining them. Coworkers are from all different cable companies, so everyone brings knowledge to the team. Hardest part of job is dealing with the management. You can never please them no matter how hard you work. The management are not worried about customer service. It's all about getting to the next job instead of doing it right the first time.
Enterprise Sales (Current Employee) – dfw – March 26, 2015
Company would be best served by implementing a formal onboarding and training program. Revolving door of telecom salespeople from various companies. Qualified and able external talent not given training and support to succeed.