Customer Service Representative
Grandstand Glassware, Apparel & Promotional Items - Lawrence, KS

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Job Title: Customer Service Representative
Reports to: Director of Sales

JOB DESCRIPTION
The Customer Service Representive is responsible ensuring and maintaining partnership with assigned sales representatives and management to drive customer satisfaction.

REQUIREMENTS:

  • 3+ years of customer service experience
  • High school diploma required, college degree preferred
  • Ability to communicate clearly and professionally through both verbal and written skills.
  • Detail-oriented, professional attitude, reliable and trustworthy.
  • Strong documentation skills, research and resolution skills, and multi-tasking skills
  • Computer skills – MAC experience preferred
  • Excellent work ethic and stable job history

SPECIFIC RESPONSIBILITIES:
1. Daily

  • Ensures professional and prompt communication with customers and sales representatives in accordance with established customer service policies.
  • Answers inbound calls in a courteous and efficient manner.
  • Maintains customer accounts by updating account information.
  • Enters reorders, stock orders and any overflow from sales staff.
  • Quote and track freight and communicates with carriers and customers via phone and email to address inquiries and provides solutions.
  • Handle data entry in a consistent, timely and accurate fashion.
  • Pull art folders for production daily.
  • Answer inbound customer calls and process web orders.
  • Processes and ships out customer requested samples.
  • Process reorders from maintenance type accounts.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem and finding the best solution for the customer.

2. Weekly

  • Send out follow-up emails and make follow-up calls for new customers to check customer satisfaction.
  • Give input at weekly staff meeting regarding customer issues, new products or requests we have gotten.

3. Monthly

  • Send out marketing boxes to new customers that have purchased a product from us.

Competitive benefits and compensation package including: Medical, Dental, Vision, 401K matching, paid vacation and holidays.