Pros: gym, cafeteria, close to public transport
Cons: customer service, potentially inflexible work hours, can be higher paid
We take calls, and take as much time as we need to work the tickets until we're waiting on an action from the carrier or the client. Career development-wise, there's a push for the technical certifications, especially Network+ and CCNA, but Granite will only pay for your test if you pass the first time. Coworkers range from recent college grads to professionals in their early thirties. Management involves weekly reviews from your supervisor, weekly departmental meetings, and interdepartmental interactions. The hardest part of the job is when clients need to escalate an issue many times, but the carrier cannot test or dispatch further. The most enjoyable part of the job, for me, is the problem solving process.