Pros: flight benefits
Cons: small planes, small company, no holidays off, poor management
A typical day at work would be working on E-tickets all day, taking sup calls, helping the agents fix tickets and answering questions, call monitoring the agents, doing daily audits on agents, costantly trainging the agents daily, all while in putting miscellaneous data in the computer through out the day. My co-workers were great, very pleasant to work with. On the other hand management was not pleasant to work under, which created a hostile work enviroment when the manager was present. The hardest part of my job would be when turning down a passenger that did not meet the requirements for a bereavement fare, or to waive a penalty. As well as some of the more diffucult passengers calling to compain. The most enjoyable part of my job was helping the agents, having the authority to help a passenger with what i could, turning a sup call with a angree passenger into a great call by the end, and building the relationships with the agents and with all the passengers over the phone.