Contact Center Representative (Former Employee) – Stevens Point, WI – September 21, 2017
Overall they are not flexible, always always on you about everything. You have to be at your desk pretty much all day. They time you on everything even your breaks, lunch or a bathroom break. The managers are NEVER around when you need them but they always have time for a cofree run on company time. The HR people are beyond rude. If you like to deal with rude people this is your place. I would never suggest this work place.
Nothing at all
No free time, no free lunches, get yelled at pretty much all the time
Borrower Services Representative, Level (Former Employee) – Stevens Point, WI 54481 – July 26, 2017
Hours/Shifts reasonable. Training received when applied on the job many times was not correct. Management after a few months became belligerent and harassing. Co-workers on the same job level were pleasant and helpful. Job turnover was constant. Not enough training/time to learn legal updates and changes in call and questioning techniques.
Management belligerent and harassing. High turnover rate.
Call Center Representative (Current Employee) – Boscobel, WI – May 16, 2017
Love it here. Just can't sit in cubicle all day on computer. Great benefits and great co-workers. Job consists of dealing with student loan borrowers. Lots of information to adsorb. Can be overwhelming but the back up teams are amazing.
Borrower Services/ Outbound Call Center (Former Employee) – Stevens Point, WI – April 16, 2017
You are evaluated frequently from recorded phone conversations. Everything you do on the computer is timed in minutes or seconds. It would not take much to be out of compliance. You must stay at your desk. Not enough leeway for personal rest or research. Very regimented. The company itself is excellent. The work is done under much pressure, though.
Decent pay. Clean, nice office and cubicle work areas.
Not much leeway to go to the restroom, or look something up. Prolonged sitting required.
Customer Service Representative (Former Employee) – Boscobel, WI – March 24, 2017
The worst part about the job is that you are expected to sit for 8 hours and answer constant phone calls, there is literally no break in between phone calls other than "wrap time" which you are required to keep under a certain amount of time otherwise you can get written up. It is mentally exhausting and they really don't take that into consideration or try to accommodate anyone with any issues they have. They basically tell you to get over it, use your own personal time and get back on the phone. The company is all about numbers they do not care about individual people what so ever.
Incentives for coming to work in january(peak month), great health and dental which are affordable. Pay is great for the area.
Short breaks. No down time between phone calls, which becomes very mentally exhausting
Contact Center Representative (Current Employee) – Boscobel, WI – January 11, 2017
Good benefits and friendly employees. I enjoy helping people all day. Shift bids open up often but I like working later. I am thrilled when I'm able to help someone who is stressed about their student loans find a solution that works for them...they are so grateful. It can be a stressful job, but for the most part it is rewarding.
Good pay, benefits, incentives, 120 hrs paid time off after 1 yr.
Call Center Agent (Former Employee) – Stevens Point, WI – November 30, 2016
I loved working at Great Lakes. A typical day at work included sitting in my personal cubicle that I got to decorate with some picture of my family, fun games that the supervisors would come up with, and some of the best parts? --Treats and lunches provided by the company. I would go back to Great lakes in a heart beat. Management and co-workers would always be friendly and help you out if you had any questions whatsoever. The hardest part about the job is having to help a customer who didn't want to help themselves and would end up being very difficult on the phone. The most enjoyable part of it would be finding a solution with that difficult customer and knowing that you were the one to help them find a way through it.
Loan Counselor (Former Employee) – Madison, WI – October 4, 2016
This is by far the best company I've worked for. Unfortunately, the job itself is high stress and best for people who manage stress well and have great coping skills. A lot of the clients do not understand that they have a plethora of options available to them, and tend to not give the opportunity to offer those options. When they do, however, it feels great to know you've helped someone with their er loan. Management is wonderful and the CEO is hands on. Room for growth is always an option. Great company!
Good compensation, benefits, management, job growth opportunities, clean environment
Borrower Services Representative (Former Employee) – Stevens Point, WI – October 2, 2016
Be a marine was one of the toughest things I have ever done left home 18. I learned how to be an adult and live on my own. I met the best people by living in different states and overseas. The hardest part of my job was just to be away from family at home otherwise I loved it
Great pay and understanding supervisors but co-workers are drama
Borrower services representative (Former Employee) – Eau Claire, WI – September 12, 2016
Great lakes was a great place to work. Paid very high for the category of work. Supervisors always work with you to reach your metrics goals and are very involved. Company really tries to help out the community and participate in book fairs and blood drives. I loved that I had my own big cubicle which is unlike other call centers. Only thing I didn't like is how some agents would talk unprofessionally to borrowers and not get in trouble when we could hear then yelling at a borrower on the other side of the floor. Also a lot of drama and very clicky with co-workers. Everyone knows your business even if you are a loner. But overall nice place to work, friendly people for the most part and you get food catered in and have potlucks once in awhile.
Claims Representative (Current Employee) – Stevens Point, WI – July 18, 2016
Point location: great environment, helpful coworkers, training seemed jammed packed in 3 weeks although it all came together after finishing. Flexibility for shifts is horrible and they don't care about family life. During interview they shouldn't express their flexibility especially when they don't offer it to ft employees
Bemefits, pay, security, environment, and training
Outbound Call Center Representative (Former Employee) – Stevens Point, WI – April 28, 2016
They are not a stand up company. I was a seasonal temp If you want to get yelled at by people when your trying to help them work here! When they terminated my contract i could not go on to the property and get my stuff or even ask for references. Very poor Work Practice Micro Management at its Finest!