Greenwich Associates Employee Reviews

Found 22 reviews matching the search
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Relaxing work environment . I enjoy working here
Customer Service Representative (Current Employee) –  Cheektowaga, NYNovember 7, 2016
I listen to positive things customers say about the company. I help them with recording their feedback regarding the company and provide a survey on their experiences.
Pros
On a bus rooute and the manaegrs are nice and friendly
Cons
No health care benefits due to Part Time Status
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A challenging work enviroment that changes constantly.
Customer Experience Representative (Current Employee) –  Cheektowaga, NYJuly 6, 2016
It is a demanding job where maintenance of your position is contingent on the production of surveys completed. As a CER, many calls are made each day. There is a minimum number of completed surveys that must be obtained in a shift, or you may receive a day off for failure to comply. This makes the position of CER a difficult one. The customers being called to be interviewed don't know that we're calling and often times find it bothersome.
There is a high turn over rate and that goes for both CER and management positions. With every change in management comes a change in rules and the expectations of how things are done. This combined with hostile respondent's is the most difficult part of the job. You must be able to adapt. Your co-workers seem to go through a revolving door so, you must be able to tolerate those who stay.
The most enjoyable part of the job is meeting new people/co-workers. Since there is no longer assigned seating, you can sit next to someone new every day. My advise would be to talk to those around you. Build work relationships. It helps the time pass.
Pros
You get to meet new people in a seated setting.
Cons
You're typically not going to see more then 16-18 hours per week.
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Need to be more involved
Customer Service Representative (Former Employee) –  Cheektowaga, NYSeptember 7, 2016
During my experience at Greenwich In my opinion the management could have more interaction the employees. they are not very organized or understanding.
Pros
simple job
Cons
loud at times
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Good Setting, Bad management
Customer Experience Representative (Former Employee) –  Buffalo, NYMay 23, 2016
the culture of the job was fine, but the managers were unorganized and things and rules changed on a daily basis, causing lots of tension.. made the work environment go from casual and calm to stressful and unpleasant
Pros
hours, days, labor
Cons
managemnet
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fun work place,
Customer Experience Representative (Former Employee) –  Cheektowaga, NYJune 13, 2016
never got paid for holidays, lot of good coworkers, no vacation or sick time. worked around school schedules and only had to work 4 days a week.
Pros
good coworkers
Cons
no paid holidays, sick time
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Okay place for short term employment.
Project Manager (Former Employee) –  Stamford, CTNovember 14, 2015
No room for advancement. Management not in tune with current research marketplace. Behind the times with research methodologies AND technology. ALOT of favoritism, especially amongst male employees.
Pros
Flexibility.
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Great flexibility
Customer Experience Representative (Current Employee) –  Cheektowaga, NYDecember 11, 2015
I love working here its the best part time job anyone could ask for, they are super flexible with my schedule. All they ask is if you cant make it or are going to be late to give them a call. The management are friendly and the job is not difficult at all as long as you know how to read and type anyone can do the job. If I could work here as a part timer for life I would because of the qualities mentioned above.
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greenwich associates
Customer servicebRepresenative (Former Employee) –  Cheektowaga, NYApril 15, 2016
easy job great pay full time hours not harf to get to very soft customer service talk. 5 min breif surveys thats it . its so easy
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N/a
Client Associate (Former Employee) –  Stamford, CTJanuary 12, 2014
Minimal compensation, broken culture, misguided management, limited opportunities for advancement.
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Do not work here
Market Research (Former Employee) –  StamfordFebruary 15, 2012
The company is known for its stingy pay policy, and there is little to no advancement. In one department there are 20 year olds and 50+ year olds sharing the same job title, because you cant actually move up.

Once you are terminated they will claim they will help you, but they wont allow you to use references, or write letters of recommendation they claim they will
Pros
nice location
Cons
bad pay, bad culture, bad advancement
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Good Compensation
Contact Center Manager (Current Employee) –  Cheektowaga, NYMay 13, 2015
Very good compensation for the amount of work required to complete each day. Good and reasonable management staff. Would highly advise to check out this company.
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Ok Experience
Universe Specialist (Former Employee) –  Greenwich, CTDecember 23, 2015
Very quiet atmosphere, felt like I was walking on eggshells at all times. I saw maybe 3 people get hired and released in my 3 month temp contract.
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Prestigous Organization But To Lean At Times
Client Associate - Banking (Current Employee) –  Stamford, CTFebruary 15, 2015
Strong culture with incredibly bright employees.
Very prestigious client list.
Industry leader.
Great exposure to C-Suite within financial services industry.

Lean organization that leads to analysts having to do administrative tasks at times.

Lean organization often leads to inadequate review of analyst work by managers and managing directors.
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Relaxed out-bound call center
Call Center Customer Service Representative (Former Employee) –  Cheektowaga, NYOctober 13, 2015
The work place was a very mellow environment where you can relax in your chair while making calls and conversing with customers and their quality of banking services.
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Poor Management, Nowhere to Go
Operations (Former Employee) –  Stamford, CTMarch 10, 2012
The management at GA needs a complete overhaul, from the top down. The Senior Managing Director has a lot of great ideas but the execution is lacking immensely. The MD/Head of Operations is an arrogant, pompous "IT" guy. After he got rid of anybody who might pose a threat to his existance and was now "essential" to the company, he proceeded to tell everybody below him that they were replacable. Some of the consultants and MDs are incredibly bright people but they are not managers and should not be involved in running the company.

In order to fund their recent hiring of several high-level executives, who don't seem to be making much of a difference, they let go many mid-level employees, replacing them with inexperienced people at entry level salaries.

For those still working at the firm, there is absolutely no career path whatsoever. GA implemented a "Career Development Plan" for employees a couple of years ago, which, like most things implemented under the current SMD, was very poorly executed and was really just a facade. There was no direction given to employees on how to get to the next level in their career, primarily because (1) there is really nowhere to go within the company and (2) they have terrible managers in place who don't know how to develop talent. The CDP really just got employees to do more by holding a carrot in front of their noses, but without any reward every being obtained. The same 3 or 4 people always seem to be the ones getting rewarded with new positions and/or responsibilities. These 3 or 4 people also happen to be in the inner-circle of the aforementioned
  more... MD/Head of Operations.

Employee morale has been on a steady decline over the last 4 years or so. GA used to be driven by employee satisfaction. Even though there weren't a ton of opportunities and people worked really hard, you at least felt like you were part of something and that the company genuinely cared about you. Take that away (which they did) and you're left with a bunch of miserable employees.
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Pros
early dismissal fridays during the summer, casual dress, some very bright people
Cons
poor management, no career path, poor training, consultants are too involved
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Nice hours and good pay bur very boring
Customer Experience Representative (Current Employee) –  Buffalo NYJune 1, 2015
Wonderful hours for a second job - except for the mandatory Saturday shift from 12pm to 7pm. Even then, that wouldn't be so bad if the job wasn't so boring. Some days it's just horrible sitting there for so long.
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great place to start your career
Senior Client Associate (Former Employee) –  Stamford, CTFebruary 25, 2013
A great place to start your career in consulting/ financial services.
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Nice place to work where you get to learn a lot
Project Lead / Business Analyst (Current Employee) –  Stamford, CTJanuary 22, 2013
I work with a very friendly staff and manager. Most days go smoothly. You occasionally do get a stressful day, but who doesn't.
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Challenging but fun enviroment
Client Associate-Equities Team (Current Employee) –  Stamford, CTMarch 14, 2014
GA is a great place to work where you are constantly challenged and always learning.
Pros
Brilliant Consultants
Cons
High turnover
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Partners
Project Director/Executive Assistant (Former Employee) –  Stamford, CTJuly 1, 2013
I worked for a small group but the partners were not in line with each other.
Pros
good people
Cons
partners fighting
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Overall rating

3.4
Based on 73 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
2.9
Job Security/Advancement
2.7
Management
3.0
Culture
3.4

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