A challenging work enviroment that changes constantly.
Customer Experience Representative (Current Employee) – Cheektowaga, NY – July 6, 2016
It is a demanding job where maintenance of your position is contingent on the production of surveys completed. As a CER, many calls are made each day. There is a minimum number of completed surveys that must be obtained in a shift, or you may receive a day off for failure to comply. This makes the position of CER a difficult one. The customers being called to be interviewed don't know that we're calling and often times find it bothersome. There is a high turn over rate and that goes for both CER and management positions. With every change in management comes a change in rules and the expectations of how things are done. This combined with hostile respondent's is the most difficult part of the job. You must be able to adapt. Your co-workers seem to go through a revolving door so, you must be able to tolerate those who stay. The most enjoyable part of the job is meeting new people/co-workers. Since there is no longer assigned seating, you can sit next to someone new every day. My advise would be to talk to those around you. Build work relationships. It helps the time pass.
You get to meet new people in a seated setting.
You're typically not going to see more then 16-18 hours per week.
Customer Experience Representative (Former Employee) – Buffalo, NY – May 23, 2016
the culture of the job was fine, but the managers were unorganized and things and rules changed on a daily basis, causing lots of tension.. made the work environment go from casual and calm to stressful and unpleasant
Customer Experience Representative (Current Employee) – Cheektowaga, NY – December 11, 2015
I love working here its the best part time job anyone could ask for, they are super flexible with my schedule. All they ask is if you cant make it or are going to be late to give them a call. The management are friendly and the job is not difficult at all as long as you know how to read and type anyone can do the job. If I could work here as a part timer for life I would because of the qualities mentioned above.
Market Research (Former Employee) – Stamford – February 15, 2012
The company is known for its stingy pay policy, and there is little to no advancement. In one department there are 20 year olds and 50+ year olds sharing the same job title, because you cant actually move up.
Once you are terminated they will claim they will help you, but they wont allow you to use references, or write letters of recommendation they claim they will
Operations (Former Employee) – Stamford, CT – March 10, 2012
The management at GA needs a complete overhaul, from the top down. The Senior Managing Director has a lot of great ideas but the execution is lacking immensely. The MD/Head of Operations is an arrogant, pompous "IT" guy. After he got rid of anybody who might pose a threat to his existance and was now "essential" to the company, he proceeded to tell everybody below him that they were replacable. Some of the consultants and MDs are incredibly bright people but they are not managers and should not be involved in running the company.
In order to fund their recent hiring of several high-level executives, who don't seem to be making much of a difference, they let go many mid-level employees, replacing them with inexperienced people at entry level salaries.
For those still working at the firm, there is absolutely no career path whatsoever. GA implemented a "Career Development Plan" for employees a couple of years ago, which, like most things implemented under the current SMD, was very poorly executed and was really just a facade. There was no direction given to employees on how to get to the next level in their career, primarily because (1) there is really nowhere to go within the company and (2) they have terrible managers in place who don't know how to develop talent. The CDP really just got employees to do more by holding a carrot in front of their noses, but without any reward every being obtained. The same 3 or 4 people always seem to be the ones getting rewarded with new positions and/or responsibilities. These 3 or 4 people also happen to be in the inner-circle of the aforementionedmore... MD/Head of Operations.
Employee morale has been on a steady decline over the last 4 years or so. GA used to be driven by employee satisfaction. Even though there weren't a ton of opportunities and people worked really hard, you at least felt like you were part of something and that the company genuinely cared about you. Take that away (which they did) and you're left with a bunch of miserable employees.less
early dismissal fridays during the summer, casual dress, some very bright people
poor management, no career path, poor training, consultants are too involved
Customer Experience Representative (Current Employee) – Buffalo NY – June 1, 2015
Wonderful hours for a second job - except for the mandatory Saturday shift from 12pm to 7pm. Even then, that wouldn't be so bad if the job wasn't so boring. Some days it's just horrible sitting there for so long.