Pros: great team moral
Cons: called about every problem all times of the day, even had to show up at terminal to handle situations
Checking email, mailbox for new issues or procedures
How to manage people of all ages, & deal with their issues
The hardest part of the job is not having any support for issues in the terminal your pretty much on your own in that department
The most enjoyable was completing challenging task, or adverse problems with a great result!