Pros: help and understanding from entire staff, benefits, 401k
Every morning the Operations Support Team of dispatch supervisors would meet before the beginning of our shift with our Regional and National Operations Managers to review pertinent information from the previous shift regarding what has been set into action and needs to be set into action. We would be updated on weather issues, road hazards, and breakdowns, all while exchanging playful banter amongst a tight-knit team of workers.
Aside from the technical side of learning software and programs, I had to learn Greyhound's union contract and DOT regulations in order to correctly assign drivers. I learned how to hone my instincts based on past experiences, educated predictions, and familiarity with my drivers' individual work ethic.
I worked with an awesome group of supportive, patient, and understanding managers that would jump in at any time and relieve you of a massive workload by taking calls, creating orders, or placing necessary outbound calls. My coworkers followed their lead with assistance and general genuine concern. I can honestly say that it felt like working with family.
The hardest part of my of my job was, in essence, the most enjoyable part, and that was having to come up with a solution to unexpected, unforseen issues such as delays, breakdowns, no available manpower and/or an overflow of passengers. It required me to think quickly and recall information that I have been filing away all day and knowing who is accessible to assist with getting the job done. I really enjoyed hearing from a terminal manager, "Man, I'm glad you were working today!"