Terminal Manager/Company Operated (Former Employee) – Texarkana, AR – September 6, 2013
I have seen numerous changes at Greyhound over the years. Meeting new people and developng lasting friendships is a big plus. I have seen the company sales grow tremendously and I have seen the company sales suffer post 911. In recent years, resolving operational short comings and chronic service failures has been the toughest part of my job.
For the short period of time there it was a bunch of research and calling customers to send them the paper work so they can pay Greyhound for the travel vouchers they where using. I enjoyed learning how vendors buy and supply vouchers for people as well as business.
Dispatching Professional Drivers on a national scale, assigning equipment specific buses based upon scheduled routes, timing of routes, and contracted areas for seasonal scheduling. Once a Dispatcher was taught how to build a schedule for an region, it was the Dispatcher's responsibility to learn how to relieve driver's and assign another to continue the route once their rest was secured according to DOT standards. The most rewarding acquired were: knowledge of national regions which included Canada, DOT driver regulations, map readings, weather reporting, and field communications with transportation managers. The most challenging segment of the job was rebuilding schedules and reassigning rout specific buses while still getting the customer to their destination on time.
Lead/Guest Service Specialist (Current Employee) – Chicago, IL – June 27, 2016
My position involves close customer contact, the ability to answer questions, reroute passengers and sell tickets, monitor bus schedule and driver assignments. I need to monitor departures and arrivals, load and unload buses as necessary and complete paperwork to help monitor arrivals and departures.
The company was alright.... but could have been better in a LOT of areas. The company isn't organized when it comes to tracking buses and staying on time. A lot of my time was spent comforting the passengers because the buses seemed as if they were never going to show up. I enjoyed my co-workers and even though it wasn't the best experience I had a manager that was amazing. The issues that always seemed to unfold were out of his hands. The higher ups seem to understand that the system that they have in place is faulty but turn away and rip off the customers in the process.
The customers, management, and the smiles knowing you changed someones day.
Late buses, overloads, frustrated customers, and the luggage.
Ticket Agent (Former Employee) – San Bernardino, CA – May 17, 2016
the manager is insane. There is always conflict and managers don't care. One in particular is violent. This is a very bad place to try to work. Our station is located in a crack wxxxx infected area and ive seen shooting and muggings. Management does not care at all.
short or no breaks, getting physically and verbally abused by managers etcx
Professional Driver (Current Employee) – Dallas, TX – April 12, 2016
I enjoy working for this company, sure some things can be changed for the better but overall I enjoy what I do. there is nothing more to tell with any an every job you have things that good and things that's need improvement. Only thing with Greyhound they need to listen to there drivers more, the driver is the entire operation, the driver can make or break this company, if the driver is not happy it reflex on the drivers day.