Checking email, mailbox for new issues or procedures How to manage people of all ages, & deal with their issues The hardest part of the job is not having any support for issues in the terminal your pretty much on your own in that department The most enjoyable was completing challenging task, or adverse problems with a great result!
great team moral
called about every problem all times of the day, even had to show up at terminal to handle situations
A typical day at work has varies up and downs. I've learned the essence of being on time and correct scheduling. Our management team its ok i guess has a couple of kinks that could be worked out. I absolutely love my co-workers the relationship i have with them is like I've known them a life time. The hardest part of my job is when we get late buses and have to reschedule hundreds of people and we don't have anything available. The thing i enjoy about my job is meeting new people from all backgrounds.
When they called me in to work it was typically early morning, waiting for bus to come in. Once in I would check the bus over doing a safety pre-trip. Check the terminal for the passengers. I would call the destination of my route and the passengers would line up. I would welcome them to greyhound and gather their ticket to board the bus. The best thing I learned is that we can all work together, passengers as well as the co-workers. The people I work with were great. We would tell stories of our trip there and back. I loved to drive that is my thing I enjoyed the most as well as talking to my passengers while getting on the bus. The roughest was getting up in the wee mornings to take a 4:30 or 5:30 bus run.
Custondian/Janitorial (Former Employee) – Seattle, WA – September 16, 2016
They really deserve this rating as far as the higher management (Corporate) When there was a major problem going on with me being harassed on the job they didn't do me wrong, in fact they launched a major investigation and got rid of the right people. They really got their stuff together. The only feed back I like to give them is just really make sure that the lower management (managers of each individual station) is doing a good job and treating their employees right. But other than that, to the people in Corporate keep up the great work!
Corportate really do what is right by my standards.
Check on the station managers and employees more often.
Dispatching Professional Drivers on a national scale, assigning equipment specific buses based upon scheduled routes, timing of routes, and contracted areas for seasonal scheduling. Once a Dispatcher was taught how to build a schedule for an region, it was the Dispatcher's responsibility to learn how to relieve driver's and assign another to continue the route once their rest was secured according to DOT standards. The most rewarding acquired were: knowledge of national regions which included Canada, DOT driver regulations, map readings, weather reporting, and field communications with transportation managers. The most challenging segment of the job was rebuilding schedules and reassigning rout specific buses while still getting the customer to their destination on time.
Maintenance Supervisor (Current Employee) – Chicago, IL – August 16, 2016
The job pays the bills, but there are many opportunities for improvement. Supervisors' salaries are less than the pay for mechanics and working foremen, but with greater responsibilities and higher expectations. Logistics and workflow are challenging, particularly in the area of parts procurement.
On the positive side, there are a lot of good people in the organization, and there is definitely a culture that values retaining and developing employees. I have worked for far worse companies.
The company was alright.... but could have been better in a LOT of areas. The company isn't organized when it comes to tracking buses and staying on time. A lot of my time was spent comforting the passengers because the buses seemed as if they were never going to show up. I enjoyed my co-workers and even though it wasn't the best experience I had a manager that was amazing. The issues that always seemed to unfold were out of his hands. The higher ups seem to understand that the system that they have in place is faulty but turn away and rip off the customers in the process.
The customers, management, and the smiles knowing you changed someones day.
Late buses, overloads, frustrated customers, and the luggage.
Customer Service Representative (Former Employee) – Dallas, TX – February 12, 2016
Worked in customer service. Main point of job was just to listen and document complaints. There did not seem to be any resolution to be offered to customers. It felt more like a hotline to calm people down than customer service. Working equipment such as computers, chairs and basic things like a microwave for employees were lacking. Management and HR were not in the same page. Personal safety was a big concern outside facility.,
Talking to people all over country.
Working environment, safety, not having tools to do job
I only was employed by New Jersey Transit. I was not an employee of Greyhound Lines, Inc.
Inspector - B (Former Employee) – Philadelphia, PA – December 17, 2015
I retired one year and 3 months ago. Just looking for Two or Three days a week, a little something to do and extra money to do day trips. Can be hard sometimes, but always be able to work it out. Patients Can and have worked on my own without management Only one at a window at a time, first of the month is the easiest and we knew that working together at time of interview. Getting to work and waiting for lunch, knowing that meant half of the shift was over. I was employed by New Jersey Transit Only. They had a window for a Agent to sale tickets for daily, weekly,monthly and monthly passes Greyhound Lines, Inc. that was their terminal. I did not get the chance to meet the C.E.O. I Loved my jobs at New Jersey Transit.
its great to have desirable work to perform. But it's even nicer to have desirable people performing the work. Friendly professional work environment. I learned quite a bit about how buses are tracked throughout the country and beyond...no easy task! Management team's skill level was on point. Even at high stress moments, they remained a joy to work with.
Biingual Technical Support Specialist (Former Employee) – Dallas, TX – September 14, 2016
Greyhound gave me the opportunity to grow as a person and in my career...I started as a Telephone Information Center (TIC) at GLI Corporate Office giving out fare and schedule information and was able to move up to Customer Service/Claims Department, Greyhound Package Express and then IT where I learned to love this field.
Professional Motor Coach Operator (Current Employee) – Boston, MA – August 17, 2015
It's a fun work environment, people-wise. You meet new people every day, and have a ton of co-workers (as in all places, some great, others not so). Every day is different, and never boring. But the management is very top-heavy and not well trained. They pinch fractions of pennies (not just pennies). You have to chase your pay every day to make sure you are compensated for your work. And they will use you when they need you, but leave you out for the wolves come any other circumstance. Your always nervous to get fired over something ridiculous.
Decent pay, lots of new people, new scenery, every day is an adventure
Have to chase your money, will get taken advantage of on a regular basis, nervous about getting fired over anything
Professional Motorcoach Operator (Former Employee) – New York, NY – October 19, 2016
Provided safe on-time driving, excellent customer service, dependability, and professionalism to customers. Responsible for moving/lifting baggage and packages weighing as much as 100 lbs. Also required to complete detailed records of passenger, driving log, and safety
Operator (Current Employee) – Chicago, IL – August 3, 2016
Operators are trained very well. Company does not utilize their own safety regulations. Drivers are not giving enough rest, have to fight for days off, and have to process continuous paperwork to ask for the pay the company knows they owe them. Would be a good job if management cared about even attempting keep employees.
Lead/Guest Service Specialist (Current Employee) – Chicago, IL – June 27, 2016
My position involves close customer contact, the ability to answer questions, reroute passengers and sell tickets, monitor bus schedule and driver assignments. I need to monitor departures and arrivals, load and unload buses as necessary and complete paperwork to help monitor arrivals and departures.
Bus Driver (Current Employee) – Chicago, IL – October 3, 2016
The company has changed when I first started years ago it was fun now it's just a job to pay the bills now I still love want I do just looking for a change co-worker don't have the passion for the job like it was when I started years ago
For the short period of time there it was a bunch of research and calling customers to send them the paper work so they can pay Greyhound for the travel vouchers they where using. I enjoyed learning how vendors buy and supply vouchers for people as well as business.