CSR / Customer Survey Representative (Former Employee) – Tucson, AZ – January 4, 2014
Job security was pretty good but not lot of opportunity to advance for higher positions. Pay was just slight above minimum wage and overtime was sometimes required and downtime was also require at times.
Professional Motorcoach Operator (Former Employee) – New York, NY – October 19, 2016
Provided safe on-time driving, excellent customer service, dependability, and professionalism to customers. Responsible for moving/lifting baggage and packages weighing as much as 100 lbs. Also required to complete detailed records of passenger, driving log, and safety
Bus Driver (Current Employee) – Chicago, IL – October 3, 2016
The company has changed when I first started years ago it was fun now it's just a job to pay the bills now I still love want I do just looking for a change co-worker don't have the passion for the job like it was when I started years ago
Custondian/Janitorial (Former Employee) – Seattle, WA – September 16, 2016
They really deserve this rating as far as the higher management (Corporate) When there was a major problem going on with me being harassed on the job they didn't do me wrong, in fact they launched a major investigation and got rid of the right people. They really got their stuff together. The only feed back I like to give them is just really make sure that the lower management (managers of each individual station) is doing a good job and treating their employees right. But other than that, to the people in Corporate keep up the great work!
Corportate really do what is right by my standards.
Check on the station managers and employees more often.
Biingual Technical Support Specialist (Former Employee) – Dallas, TX – September 14, 2016
Greyhound gave me the opportunity to grow as a person and in my career...I started as a Telephone Information Center (TIC) at GLI Corporate Office giving out fare and schedule information and was able to move up to Customer Service/Claims Department, Greyhound Package Express and then IT where I learned to love this field.
When they called me in to work it was typically early morning, waiting for bus to come in. Once in I would check the bus over doing a safety pre-trip. Check the terminal for the passengers. I would call the destination of my route and the passengers would line up. I would welcome them to greyhound and gather their ticket to board the bus. The best thing I learned is that we can all work together, passengers as well as the co-workers. The people I work with were great. We would tell stories of our trip there and back. I loved to drive that is my thing I enjoyed the most as well as talking to my passengers while getting on the bus. The roughest was getting up in the wee mornings to take a 4:30 or 5:30 bus run.
Maintenance Supervisor (Current Employee) – Chicago, IL – August 16, 2016
The job pays the bills, but there are many opportunities for improvement. Supervisors' salaries are less than the pay for mechanics and working foremen, but with greater responsibilities and higher expectations. Logistics and workflow are challenging, particularly in the area of parts procurement.
On the positive side, there are a lot of good people in the organization, and there is definitely a culture that values retaining and developing employees. I have worked for far worse companies.
Professional Motor Coach Operator (Former Employee) – New York, NY – August 10, 2016
How I miss this place, how I miss this place, how I miss this place. Until I visit there after completing my last job and it's only then I understand why I most people are afraid to drive in the North East, hahaha.
All jokes aside, this place is not one nor ever been one. If you have the innate skill set, the willing tenacity, and the desire to better oneself in a company that needs only the best and can keep a cool, calm and collected mindfulness of the environment around them in an ever changing atmosphere, this place is for you. Port Authority, New York City on it's calmest days is a constant buzz of humanity's busiest individuals coming to and from work, during the holiday season it can turn into seemingly mechanical maelstrom of vehicular and train traffic. As a professional motor coach operator, you're responsible for assisting the masses in a comfortable way to navigate through the chaos in the safest and most controlled way you know how, by following Greyhound and D.O.T. standards of safe driving to get everyone home in peace. Company culture with the majority of employees is one of a very friendly and nice camaraderie overall, not to say there's no bad apples but when the stakes are so high to get everyone from one stomping ground to the next that attitude tends to develop on it's own. Also company policy (between employees only I must add) is to confront anyone with their objective behavior before involving the next man over, so that does help.
Overall, I only left here for my own reasons. My previous employers in relation to pay only barely kept me afloat onmore... a life boat, which in turn I racked up plenty of debt to keep a roof over my head. Paid it off with Greyhound during the 2014/ 2015 holiday season but after the fact there was enough of a lull (as there is in all transportation industries, not just them) in driver run's available that the previous month's savings was paying the next month's rent with not much to spare in between. Anything else more will be in the Pro's/ Con's list below, but overall it truly was a wonderful career experience that I would highly advise to anyone from the get-go to either start off with in their driving career and stick with it or use it as a stepping stone to move up within either the Greyhound corporate and/ or the personal motor coach transportation industry.
PROS Free hotel stays so on your first night at any hotel, I highly advise you obtain the chain membership card to earn your own rewards. 401K plan with a match and health insurance available. Union representation/ PLEASE SUPPORT YOUR UNION REPS THEY ARE YOUR ALLIES. Job stability as long as you're following the Smith 5 Key system.
CONS You start as an Extra board operator and are on probation for the first 90 days, as such any incident during that period may have you lose your employment ASAP. You may not have a regularly scheduled run to drive for until at least a year after hiring. Currently, they're doled out on a lottery based system with preference given by seniority in the company. Some locations don't like employees from other locations and as such can make it their mission to give you as much trouble as they feel like because they can. Keep good logs to ensure good pay.less
Operator (Current Employee) – Chicago, IL – August 3, 2016
Operators are trained very well. Company does not utilize their own safety regulations. Drivers are not giving enough rest, have to fight for days off, and have to process continuous paperwork to ask for the pay the company knows they owe them. Would be a good job if management cared about even attempting keep employees.
For the short period of time there it was a bunch of research and calling customers to send them the paper work so they can pay Greyhound for the travel vouchers they where using. I enjoyed learning how vendors buy and supply vouchers for people as well as business.
Dispatching Professional Drivers on a national scale, assigning equipment specific buses based upon scheduled routes, timing of routes, and contracted areas for seasonal scheduling. Once a Dispatcher was taught how to build a schedule for an region, it was the Dispatcher's responsibility to learn how to relieve driver's and assign another to continue the route once their rest was secured according to DOT standards. The most rewarding acquired were: knowledge of national regions which included Canada, DOT driver regulations, map readings, weather reporting, and field communications with transportation managers. The most challenging segment of the job was rebuilding schedules and reassigning rout specific buses while still getting the customer to their destination on time.
Lead/Guest Service Specialist (Current Employee) – Chicago, IL – June 27, 2016
My position involves close customer contact, the ability to answer questions, reroute passengers and sell tickets, monitor bus schedule and driver assignments. I need to monitor departures and arrivals, load and unload buses as necessary and complete paperwork to help monitor arrivals and departures.