Too big of a company to offer a personal touch
COMMUNITY MANAGER (Former Employee) – Olympia, WA – January 23, 2017
I worked for this company for 1.5 years and out of my 7 years of property management experience, this was by far the worst experience I have had working in property management. The culture they said they promoted was not at all what I experienced. Corporate events were focused on tooting their own horns and putting down other management companies, which I found extremely unprofessional. Being the company is such a huge conglomerate, there were always new SOP's being issued (sometimes a few a week!) and new programs/systems/processes to use to "streamline" everything but in reality, were hindering to our workload. Constantly having to implement new procedures, etc. for the staff, residents and property was frustrating when the rollout didn't include much training or instruction. And then you'd get an email a month later saying they were doing away with whatever it was that you just implemented. A lot of "new and improved" ideas that I'm sure sounded great to whoever thought them up but in actuality, were not helpful on-site. I won't mention any names but the director of our corporate office and many of the regional managers were quite pretentious and not approachable. The bonus structure was very vague and there were no dates outlined as far as what day you'll receive the bonus, what the individual bonus criteria was, etc.
You feel like a number and not a name.