The management is unhelpful if not nonexistent. I loved helping patients, and the interaction with guests was the best part of my job. I love putting a smile on a patient's face or doing that little extra to make them feel better. Many coworkers felt the same, however we were hindered by the administration's inability to help us help the patients. The higher ups are very against change, and anything new that would rock the boat, especially if it affects their bottom line.
The food is good though.