Additionally, Grindstone provides services to all types of businesses including startup companies, small operations, companies that are in turnaround situations, as well as Fortune 500 companies. The company also assists International companies that are looking to penetrate into the United States market space. We are pleased to have serviced clients – more... that include NASA, American Express, L3 Communications, Pitney Bowes, Securitas, Republic Financial and Panasonic. Grindstone is currently strategizing a partnership with Carnegie Mellon University/Software Engineering Institute.
Grindstone firmly believes in superior professionalism. All clients are treated the same regardless of their size and scope of program. Grindstone recognizes that all client programs are driven by results. The company has established proven operation models that ensure its clients receive top notch service. Additionally the focus is on its clients Return on investment. Grindstone is a process driven company that understands long term client relationships rely on consistency, quality performance, and professionalism. The company's process flows have steps to make certain its clients receive direct and first hand communication from the entire staff. Additionally clients have complete access to real time performance reports via its proprietary web based contact management system. Clients are constantly aware of the progression of their calling campaigns.
Brian Augustus Parnell, President and Founder -a natural entrepreneur and leader, developed Grindstone Inc. with his extensive marketing, sales and call center management experience. Brian served as the Director of Marketing for one of the Largest Mortgage Brokers in the country. Under his management, his Business Development center produced record volumes of high quality leads, significantly expanding the company's reach into the mortgage refinance industry. Prior to that, Brian served as a Marketing and Operations Manager for the largest Debt Management service provider in the U.S., where his creative strategies and entrepreneurial spirit helped to grow their contact center to over 600 counseling professionals. Brian has a natural desire and talent to help companies grow. He has effectively bridged the gap between sales and marketing divisions, redesigned processes and communication flows to maximize revenue opportunities. Brian is a Towson University of Maryland graduate with a Bachelors of Science degree in Advertising and Communications. He is presently pursuing an MBA.
Jeffrey Streckfus, Vice President of Operations -Jeff is responsible for managing the operations of Grindstone and oversees the management of each client campaign. Jeff has executed and managed hundreds of campaigns in a wide array of verticals including everything from advertising sales, banking, consulting services, consumer products, employee benefits programs, financial services, information technology infrastructure, insurance, manufacturing, publishing, software, and supply chain management programs just to name a few verticals. Jeff's primary responsibility at Grindstone is to assist our clients in gaining them the maximum return on investment by utilizing our services. Jeff has extensive experience with start up companies, turn around situations, and for those companies just looking to outsource to save costs. Additionally, Mr. Streckfus has a solid track record of project management, process redesign, documenting processes, and driven focus on continuous improvement with the campaigns he executes. Lastly, he has a creative drive that has played an integral part in launching new operational processes to release new products and turning them profitable in a short period of time.
Nathan J. Lewis, Vice President of Business Development - Nathan has served Grindstone since its inception and is responsible for top level business development. Nathan brings years of marketing, training, business development, management, and promotional skills to the company. He has trained and managed 90 plus marketing reps for a major financial brokerage focusing on script development, customer service, and time management. He continued his experiences in the financial industry as a Senior Loan Analyst. Nathan developed his experience working in the Business Outsourcing genre as an Inside Sales Associate, Team Project Leader, and Business Development Consultant. Nathan is a strong believer of premier customer service, technology, and proper business ethics. These strong core beliefs have allowed Nathan to succeed at every level where a challenge presents itself.
Tira Howaniec, Program Manager - Tira is responsible for hands on management of Grindstone agents and providing valuable feedback to Grindstone's clients. Tira brings a strong sales, marketing, and management background to Grindstone. Her marketing skills and ability to teach good sales practices have helped build strong labor pools to effectively work together and achieve company objectives. Tira has worked for one of the largest media companies in Chicago as well as a nationally recognized sports media organization producing sales and creating marketing solutions for other companies.
Ed Goldstein, Program Manager - Ed has over 20 years of business development, sales, team management, project management, and marketing skills. He has been active in a host of marketing endeavors for many different industries. At Grindstone Ed is responsible for valuable client feedback and consultation, and hands on management style. Ed is goal oriented, proactive, and understands how to lead his team in an effective client centered manner. Ed is a graduate of the University of Cincinnati with a degree in Liberal Arts and after 20 plus years removed from U.C. is presently enrolled in a dual degree program.
Shannon Ashworth , Program Manager- Shannon comes to us with both experience and knowledge in the position. – less – More from ZoomInfo »
