My 10 hour-4 day week starts at 7am with free coffee. Process formulary exception requests that were sent overnight via fax. Answer questions from patients and clinics regarding prescriptions throughout the day. Post receipts from Medicare and State of WI employee insurance payments.
I honed my customer service techniques over the past years through experience and corrective action. My co-workers are friendly and cooperative.
Hardest part of my job is telling patients that something is not covered by insurance and that they have to pay full price. The enjoyable part of my job is telling patients that they are fully covered or that they will be receiving a refund.