Capable of doing great things, but in the end, it's a grind.
Pros: good facilities, benefits, can eventually find someone who knows what they're talking about
Cons: short breaks, big differences in quality between different programs, shakily managed
I really liked working at Group O and from the start it looks like a company that can really help you get ahead. The benefits are great and you stand to learn a lot if you're an entry-level employee. The company culture is also really accepting. I met a lot of friendly people there, and came across a lot of people who didn't really deserve to be working a low skills customer service or data entry job. Turnover is lower here too than for other companies doing the same thing because it is a bit better run; they work harder on employee retention.
But your advancement is solely dependent on what program you get into. If you are like me and get cross-trained into something it can be really frustrating because you have to work on a lot of different things, and your advancement is limited because of your "main" job title. Even though I was working on several different programs, I was making less than those working on one because of what my main title was, with no room for advancement because I lacked additional training in those fields. Employment can be shaky depending on your program, as well. Turnover is really high for some.
I eventually found myself working in a new program they started for sales and realized that when new things start, nobody around here knows what they're doing. I constantly could not find the answers I needed and within two months half the starting group was gone. The management for the new program was brought in as new hires, instead of promoting existing program managers who already knew large chunks of the program. Meetings with the team and my manager – more... would be cancelled without explanation. Oftentimes if I was doing a project somewhere else I would be pulled off to to go elsewhere because something is always behind and they don't hire fast enough to replace those who leave.
All in all, I would still recommend Group O as a great place to work if you want a somewhat better-paying job in the area with decent benefits and you need customer service or sales experience to put on your resume. But they aren't the best. – less