Provides friendly, expedient, competent and professional service to members via phone and/or written correspondence. Cross-sells products and service.
Pros: management always cares about each employees and always doing fun things in the department.
Provides 'word class service' to members on every interaction according to the member Contact Center call flow. Actively to provide coverage in multiple queues as dictated by the business. Understand and solves member(s) problems, makes decisions concerning the policies of the credit union on loans, accounts, eligility of membership and collections.