If you want to make money with little stress, look elsewhere!!!
Delivery Driver (Former Employee) – Cherry Hill, NJ – December 11, 2017
I have not received my first paycheck yet that was due 11 days ago. They have been nothing but excuses after excuses!!! How does this company still have drivers? I had 3 problems in 10 days of driving. None of my issues have been resolved. 2 of the issues involve my pay. When I didn’t receive my paycheck by Monday after the Friday that I should have, I stopped driving until I did receive my check. I cancelled my shifts so I was penalized for scheduling purposes. I requested that the dropped shifts not count against me since I still hadn’t received my pay. They refused. I am working a 2nd job to make money for me...not Grubhub! I have been trying to resolve this & requesting managers or that my issues be elevated. Nope! Total disregard for the drivers who the business is based on! The drivers go to the restaurants. The drivers go to customers’ homes. The drivers are the face of the company that can make or break it. Everyone else in the company hides behind email or the Grubhub app. Save yourself a lot of aggravation! They aren’t straightforward with you rom the start & it goes downhill from there!
They don’t pay you timely or accurately & no one to TALK to!
Working at Grubhub was an opportunity for part time workers. The hours were lenient especially for someone who was going to school full time. The cons about working as a independent contractor for this company was that there were no benefits, and no reimbursements for mileage, maintenance, or gas for my work vehicle.
Delivery Driver (Current Employee) – Ontario, CA – December 5, 2017
A typical day at grubhub is to deliver the food to the customer in very professional manner and avoid the food to be contaminated from the food born illness by keeping the food to health and safety standards. I learn in that Job to handle any stressful situation which is dealing with customer complains. The most enjoyable part of the job was I can work whenever I want to.
didn't work for this company (Former Employee) – Watch videos – December 4, 2017
This company sucks. They will hire a person then fire them as fast as they hire them I know a person who worked for them and after they worked a few hrs, they were let go because they heard that someone got a ticket 3 years earlier.
Support Representative (Current Employee) – Scottsdale, AZ – November 28, 2017
Company is terrible to work for, they merged with my former company then cut benefits, and stock options. To be frank they stated that their 401k plan was better, that would compensate not having 100% medical dental and vision. Grubhub takes advantage of their employees
Customer Care Specialist (Current Employee) – Chicago, IL – November 17, 2017
Grubhub has a love hate relationship with me! I love the work environment and the events offered just not the customers. I know this comes along with customer service. Grubhub is a fun interactive place, fast growing with plenty of opportunity!
Driver Specialist (Former Employee) – Philadelphia, PA – October 24, 2017
Good place to work except for minor things. Had to many managers to report to who weren't on the same page. Employees treated job like a frat house which was due to to many family and friends employed there.
Mobile Driver (Current Employee) – Boston, MA – October 21, 2017
This job is great for only making extra cash. The downside is that you will get parking tickets from time to time whether you have a commercial plate or not. Even if you think you are that good, metermaids will get you one of them days. That is to be expected as a food delivery driver. You will end up waiting longer than expected at the restaurants, while other times the food are ready asap. Another thing to consider is that during the summer time it tend to be slow. Expect heavy down times, especially for certain holidays. If you don't like driving or dealing with long traffics then this job might not be for you.
Company expects you to accept all orders. Some orders might not make sense for the long distance. It's just not worth the gas and mileage, as well as wear and tear of your car. Please keep in mind that sometimes if you reject an order, you might get sent the same one again to your phone. Rejecting too many orders will also affect your acceptance rate. You need to maintain a good performance to earn yourself the spot to have access to making your schedule early for the next week. The good times tend to be taken and you might not get the hours you wish to work.
The orders are managed by either the dispatchers in your city, or the people from Chicago (Their main HQ). Sometimes their system automatically sends you the orders, orders from restaurants that are close by to where you are. If there is a time it gets really busy, be prepared to receive multiple orders sent to you. You might feel overwhelmed but don't stress out too much. Just try your best to drop offmore... one order at a time. GH staff won't care how you do it, as long as it gets delivered. You might get a lot of calls asking for the ETA.
The perk of this job is that you get to step into many nice restaurants in the city. See different kinds of people every different work day. Perhaps, even socialize with people and make new connections. You can't expect to make a good decent living with this job unless you work overtime like 70 hours or close per week. The office is open 365 days including all holidays.less
Make your own schedule, be your own boss, freedom, better mobility
No PTO, Down times, Long wait times at some restaurants, Parking Tickets, No Waiver for tickets, Biased dispatchers, Glitchy work app, Dealing with Traffic
Marketing (Former Employee) – Chicago, IL – October 10, 2017
Upper management is very disorganized - which allows more stress and work to trickle down to managers and associates. It is understandable that business needs change but it is not communicated well and there are always last minute fire-drills.
Also the growth trajectory is non-existent. Roles are not defined and promotions are only granted based on budget available and whether you are "perceived" to be a good worker - not actually based on your true output.