Pros: customer satisfaction
Cons: declining loans
A typical day at work consisted of; Prioritizing my work for the day/week, returning phone calls, taking care of fundings, satisfying conditions on my approvals, working on new applications, contacting customers for missing information on loan application, updated paystubs, asset statements or whatever I needed at that time. We were responsible for the analyzing our customer's income and credit before the loan was submitted to underwriting.
Meeting strict deadlines. I regularly worked with title, escrow, appraisal company and credit vendors to get the job completed.
The management was very supportive and wonderful. I had the support I needed and could go to them with anything.
There wasn't much to say about my colleagues, we all kept very busy and sat in cubicles. Our office was very quiet. Everyone was pleasant and got along well. We worked on teams in the beginning of my employment, but after a while it worked out better just one processor per pipeline.
The hardest part of the job was contacting customers if they did not qualify for the loan. My main objective was to save them money by lowering their payment and if they were in a bad situation and did not qualify that was a tough phone call to make.
The most enjoyable part of my job, as with any job is regular contact with my customers and the positive feedback I would get from them.
Keeping them happy made all the hard work worth it.