The 25 cent Pepsis and free popcorn was always fun!
The hardest part of the job was not knowing exactly what type of phone call you are going to get....troubleshooting, service call scheduling or no show, billing, moves/relocations, cancelations, zwave devices, etc.etc.etc......but then, that's every customer service job, I guess.
Trainers are THE best! Team Leaders, and Mentors are okay, too!
At the end, other employees wouldn't let me do OT or sit there!