Good place to work until 2009.
Claims Adjuster (Former Employee) – Indianapolis, IN – September 17, 2015
You hit the ground running when you arrived at work: returning voice mails, reviewing new claims, mail, making calls, etc. There was never a moment when you were looking for something to do except when the computer system crashed.
I learned a lot in my 9 years there: I went from an adjuster of first-party and multi-line claims to a liability adjuster, handling complex auto claims, many involving attorney-represented clients. Determining liability was my favorite part of the job: I love the detail of it and deciding by the data gathered who I felt was at fault for the accident. The more complex an accident was, the more interesting it was to me.
The hardest part of the job is the occasional stress and the workload. I worked many (unpaid) hours just to "keep up" and it still wasn't enough at times. But it was a personal choice I made in order to provide the best possible customer service I could.
I was dependable: I always returned my voice mails and followed up on problems which arose, tracking down a solution to the best end for the customer. My supervisor got few complaint calls about me because I really cared that I did my job well. It was a career, not just a paycheck.
Good benefits, pay, good management at lower level.
Workload, office politics