These are few daily activities. • Monitor and oversight of all confidential personnel files by HIPAA compliance.
• Provide accurate and appropriate information in response to customer inquiries’.
• Work with upper management to ensure appropriate changes were made to improve customer satisfaction.
• Built customer loyalty by placing follow-up calls for customers who reported issues (billing or accounting).
• Dedicate and focus patient representative who excels at prioritizing, completing multiple tasks simultaneously
• Properly direct inbound calls in phone queues to improve call flow. Organize, update and maintain over 200 patient charts Answer multiple phone lines, transfer calls to corresponding departments, file patient records, and bills.
the company is very large with many different location. I was employed before the company grew in to about 12 locations. The personal time spent due to few offices was good experience.