Fast- paced production environment. Required to obtain 100% monthly productivity.
Financial Counselor Pre-Authorization (Former Employee) – Lawrenceville, GA – December 30, 2017
Log into all systems first in the morning to get prepared for the day. Check emails to make sure that there were no add-ons to the schedule. If there are add-ons review based on priority and obtain authorization. Sort AEOS worklist according to current date. Sort based on Specialty i,e, Cardiology, MRI's, CT's, Ultrasounds, Verify insurance information, Obtain price estimate through Rev Runner to determine the estimated out of pocket for patient. Speak with patients to explain the out of pocket. Answer any questions regarding authorization, price quotes, and assist with all other inquiries regarding the scheduled procedure.
Learned to manage time wisely. Became more proficient with obtaining authorizations.
Workplace culture was team oriented and it felt like a family.
The hardest part about the job was trying to make sure that all authorizations were obtained with limited access to certain websites, tools, and not enough training. The AEOS worklist was not accurate in tracking the accounts that were touched and this affected the productivity. It took time away from working the accounts because of tracking the accounts manually.
I worked with some amazing women and have cultivated new friendships.
All- Hands meetings to voice Staff concerns. Management was approachable