I would prepare tax returns for mainly individuals or couples. I met many different types of people and learned alot about taxes along the way. The hardest part is if I had not learned something and I felt I had let the client down, although I had a many co workers who were willing to jump in and help through those time.
Client Service Representative (Current Employee), Springfield, MA – November 30, 2013
Typical days are fast paced and productive. I learned a lot about how to deal with the public in heated situations. The hardest part of the job is coping with unreasonable client issues. The most enjoyable is actually resolving their issues.
Fast paced enviroment that enable me to help clients.
Tax Associate/Manager Trainee (Former Employee), Evansville, IN – November 21, 2013
Pros: helping clients & the team atmosphere
Cons: we needed more training
I answered phones & scheduled clients. I learned tax laws & how to help calm people who were waiting for their appointments to start & clients who were walk-ins that had to wait for long periods of time. The office management was very helpful & fair with the employees. The office worked well as a team to help get clients served. The hardest part of – more... my job was dealing with the IRS. The most enjoyable was being thanked by a client when I was able to assist them in finding out what was going on with the tax returns. – less
Business Analyst / QA Analyst (Current Employee), Kansas City, MO – November 19, 2013
Pros: free tax prep
Cons: bad healthcare plans, seasonal jobs
A typical day starts out with a daily meeting to go over progress done on previous day. This is then followed by managing your assigned states' QA testing. This can include running test cases in lab or updating/creating test cases in plan. You also have a weekly requirements review to look at any Tax Regulatory Changes that were created throughout the – more... week.
Learning experiences include, many office tools like Access, Excel, Power Point, and Sharepoint. It also included less known tools such as HP ALM, HPQC, Avaya, Consona, Protocall, Darview, and Ewitness.
Lower management and co-workers really bring a great team environment to your everyday work experiences.
Hardest part of my job is knowing I will have to take a furlough every year and collect unemployment.
The most enjoyable part of the job is the challenge to fix and solve problems that directly affect the customer and help make a stressful part of everyone's life a little better. – less