Fast-paced for 4 months.
Pros: the diversity of people you meet and help.
Cons: can't think of any.
The phones are ringing when you get there, no matter how early that is. Phone messages are already on the fax machine from the Call Center. Coffee started, open your Computer. Check the Schedule, call and remind clients of their appointments., Make sure all returns went through from the day before, run report for errors. Get them fixed and resend the return. File away the completed ones. By now, it is time to open. Answer the phones, schedule appointments, answer questions, assure the wait time is not too long. Handle any issues that may come up. Corporate and District can sometimes hand down duties that can overwhelm you. The Tax-Preparers are awesome people to work with. They are genuinely caring people. Our Office Manger was one of the best. Never a harsh word. The roughest part of this comes in waves. The influx of people on and around certain dates can be a bit much. However, watching them leave with a peace of mind and knowing how much their refund will be is so rewarding.