H&R Block Employee Reviews for Customer Service Representative

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Challenging and interesting work experience
Customer service (Former Employee) –  Alexandria, VA 22305January 15, 2018
The subject of taxes was very interesting and employee's are provided with excellent training on the job. Received education about the earned income credit, pensions, personal exemptions and other subject matters.
Pros
Great training environment
Cons
Not enough employees.
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decent
Customer Service Specialist (Former Employee) –  Chicopee, MAJanuary 13, 2018
worked part time as a receptionist. not very difficult. Sometimes the tax agents can get fussy, but if you are nice to people they will be nice to you
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H&R block
CUSTOMER SERVICE REP (Former Employee) –  Danville, ILJanuary 11, 2018
It was very fast pace but I loved everyone their, they were all very friendly and kind. I would go back, I hate that it was only a temp job because it was very fun.
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Temporary Job
Customer Service Clerk (Former Employee) –  Austin, TXJanuary 9, 2018
This was a seasonal/temp job. Once the season was over the job was over. With several high peaks-February and the 1st two weeks of April. You get to assist a wide array of customers.
Pros
meeting and assisting customers
Cons
job ended
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Productive Work Place
Customer Service Rep./ Chat Agent (Current Employee) –  Lake Mary, FLJanuary 9, 2018
This job was a call center, which working over night as a chat agent was a great job, until the tax season was over and had to move to the phones, once on the phones, it became a little stressful due to the clients calling in about h&r block messing up something on their taxes, or them receiving a letter from the irs, or the customer service they received out of the office, but there was always little that we could do which was only make a call back for a tax professional to call and they never seemed to contact the client back ever. which they would call back the very next day upset because they did not get a call back
Pros
Clean desk policy
Cons
They have a kitchen with a cook
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This company is dependent on a steady supply of new workers. (Legacy TaxPros make a decent income, most new tax pros will move on within 2-3 years)
Customer Service Personel (Sesonal) (Current Employee) –  San Diego, CA 92105January 8, 2018
Don't do it. The Business model is designed to take at lest two years to begin seeing any kind of real income. Most TaxPro's Will NEVER see a "bonus".
Pros
Decent as a short term temporary supplemental income
Cons
Almost impossible to actually achieve stated potential incomes
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Very fast pace
CSR - Customer Service Representative (Former Employee) –  Redding, CAJanuary 8, 2018
Its a high paced job, with harsh customers at times, lots of public contact, but no room for advancement. Large working stations, lots of training and requires self confidence
Pros
Flexable Schedule
Cons
No advancement
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Good friendly
Customer Service Personal (Current Employee) –  Eugene, ORJanuary 7, 2018
So far very friendly and flexible. Able to work around your needs and still get hours. Management is nice and as long as your here for the job your good.
Pros
Flexible
Cons
Starting pay you do have to prove yourself
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Awesome Seasonal Job
Customer Service Professional (Current Employee) –  Gibbstown, NJJanuary 7, 2018
Very fast past environment, meeting and greeting customers! Awesome team to work with. Peak Hours can be stressful! Overall it is a very nice company to work for.
Pros
Nice atmosphere
Cons
Seasonal
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Loved it
Client Service Representative (Former Employee) –  Sumner, WAJanuary 7, 2018
I have worked for two offices in Washington and both have been great. I have worked in different companies but I always had a good experience with the employees and managers. Coworkers are great to work with and managers are very professional but also very approachable. I am a University Student and they worked around my schedule, pay is okay it was around 10.50 so about a dollar over minimum in 2014.
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customer service
Customer Service Representative (Former Employee) –  Vineland, NJJanuary 5, 2018
a typical day at work you open and start working by opeing the register and get start the computer and get the programs running . unlock the door for the customer that have appontiont to arrive you greet them with a simile and check them in and let them know that there tax professional will be right with them
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Great Place to work
Customer Service Representative (Former Employee) –  Hobart, INJanuary 4, 2018
This is a great job if you are working elsewhere also as you pick what hours you are available to work and they schedule accordingly. The other workers are very friendly and supportive.
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A place to make extra money
Client Service Representative (Former Employee) –  South Plainfield, NJJanuary 3, 2018
Some tax professionals are great. Others have quirky attitudes. The cast of characters that come through the door to have their taxes done are the highlight depending on what office you work in.
Pros
Nice people
Cons
People with bad attitudes
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productive
Client Service Representative (Current Employee) –  Bronx, NYJanuary 3, 2018
Greeting clients in a personalized, friendly, and inviting mannerMatching clients with the best-suited tax professional for their needsScheduling clients how they would like to be scheduledHandling client exits by ensuring all current and future needs are metMaintaining office cleanliness and organization of resources with team membersOther duties as assigned and you get your taxes done for free
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Great experience
Customer Service (Former Employee) –  West Covina, CAJanuary 2, 2018
It was great and fun until they changed my manager.
The new manager is rude and makes you feel wrong. I wanted to stay in the same office even though they had changed the managers. But now I realize that it was a mistake.
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Good people and nice environment
Customer Service Professional (Former Employee) –  Amarillo, TXJanuary 2, 2018
It was a temp job I managed appointments and kept things running smoothly for the tax professionals. I enjoyed being kept busy but on off days being able to take it a little easy if it was needed. Management at the site is everything for this job.
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Fun place to work
Customer Service Rep/Bank Support Specialist (Former Employee) –  Block, KSJanuary 2, 2018
Hr block was a learning experience helped in life and work ethics it was productive and professional it was seasonal so I had to ferlow 2months and that was great
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A great company with heart and spirit for employees and customers
Customer Service Representative In District Office (Former Employee) –  Portland, ORJanuary 1, 2018
Company provided continued education and opportunity for advancement to any and every employee who wanted to go further with the company. I simply had to leave because I needed a job with benefits otherwise I would love to continue to work for them
Pros
The supportive work environment caused me to want to do overtime voluntarily.
Cons
Pay was low for Premium Office CSR, no benefits for Seasonal employees
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not available
Client Service Representative (Former Employee) –  Waukegan, ILDecember 30, 2017
n/a to review: a typical day at work, what I've learned/ management/ work place culture/ the hardest part of the job/ the most enjoyable part of the job
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Ok job
Customer Service Specialist (Former Employee) –  Biloxi, MSDecember 30, 2017
If you are into learning about doing taxes, this is the place for you. They are willing to teach you everything you need to now to be a tax preparer and doing your taxes.
Pros
Flexible hours
Cons
short breaks
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Overall rating

4.2
Based on 7,621 reviews
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Work/Life Balance
4.2
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