Customer service (Former Employee) – Alexandria, VA 22305 – January 15, 2018
The subject of taxes was very interesting and employee's are provided with excellent training on the job. Received education about the earned income credit, pensions, personal exemptions and other subject matters.
Customer Service Rep./ Chat Agent (Current Employee) – Lake Mary, FL – January 9, 2018
This job was a call center, which working over night as a chat agent was a great job, until the tax season was over and had to move to the phones, once on the phones, it became a little stressful due to the clients calling in about h&r block messing up something on their taxes, or them receiving a letter from the irs, or the customer service they received out of the office, but there was always little that we could do which was only make a call back for a tax professional to call and they never seemed to contact the client back ever. which they would call back the very next day upset because they did not get a call back
Client Service Representative (Former Employee) – Sumner, WA – January 7, 2018
I have worked for two offices in Washington and both have been great. I have worked in different companies but I always had a good experience with the employees and managers. Coworkers are great to work with and managers are very professional but also very approachable. I am a University Student and they worked around my schedule, pay is okay it was around 10.50 so about a dollar over minimum in 2014.
Customer Service Representative (Former Employee) – Vineland, NJ – January 5, 2018
a typical day at work you open and start working by opeing the register and get start the computer and get the programs running . unlock the door for the customer that have appontiont to arrive you greet them with a simile and check them in and let them know that there tax professional will be right with them
Client Service Representative (Current Employee) – Bronx, NY – January 3, 2018
Greeting clients in a personalized, friendly, and inviting mannerMatching clients with the best-suited tax professional for their needsScheduling clients how they would like to be scheduledHandling client exits by ensuring all current and future needs are metMaintaining office cleanliness and organization of resources with team membersOther duties as assigned and you get your taxes done for free
Customer Service (Former Employee) – West Covina, CA – January 2, 2018
It was great and fun until they changed my manager. The new manager is rude and makes you feel wrong. I wanted to stay in the same office even though they had changed the managers. But now I realize that it was a mistake.
Customer Service Professional (Former Employee) – Amarillo, TX – January 2, 2018
It was a temp job I managed appointments and kept things running smoothly for the tax professionals. I enjoyed being kept busy but on off days being able to take it a little easy if it was needed. Management at the site is everything for this job.
A great company with heart and spirit for employees and customers
Customer Service Representative In District Office (Former Employee) – Portland, OR – January 1, 2018
Company provided continued education and opportunity for advancement to any and every employee who wanted to go further with the company. I simply had to leave because I needed a job with benefits otherwise I would love to continue to work for them
The supportive work environment caused me to want to do overtime voluntarily.
Pay was low for Premium Office CSR, no benefits for Seasonal employees