Sales Associate/Cashier (Current Employee), Chicago, IL – May 7, 2013
Pros: paid holidays, including your birthday
A typical day at work consists of working at a fast pace to ensure you are providing exceptional customer service while maintaing the sales floor. Working at H & M, I have developed interpersonal and team-oriented skills. I work with people of all different backgrounds and personalities, so I consider myself to be diverse. Their is non hierarchy structure – more... in terms of management-- "we are all one team". However, you are still expected to put your best foot forward and work with a sense of urgency. Managers are only there to guide you but you are in charge of your own development. The hardest part about my job is having to prioritize between tasks but doing so, I learned to multi-task. The most enjoyable part of the job is interacting with different people and making someone have a pleasant shopping experience at H & M by assisting them with their choice of garments. – less
Great job overall but that Atlantic Station store is horrible
Sales Advisor (Former Employee), Atlanta, GA – February 25, 2013
Pros: first look at new items, discount
Cons: management, long hours, favoritism
I worked at H &M for a year in the Atlantic Station store and the turnover rate is VERY high. The favoritism is ridiculous in the store! Constantly had to work outside of availability, and stay well over closing time and if not you were documented. One minute late and you were written up but if you were an excellent closer or runner they looked the – more... other way, if not, oh well. Great fashion but if new items in store employees would hide them so they could have first dibs. I loved the job overall but the favoritism is too much, it makes you feel inadequate even when u are soing excellent. Managers have their fave employees cell numbers, which is wrong, and they hang out and think the other employees don't know. Plus drama, drama, drama. Too many associates "fraternizing" if you get that picture. – less
Customer Service Representative (Current Employee), Salem, NH – February 4, 2013
Pros: decent pay, oppertunity for growing
Cons: getting out late and the commute.
I gained alot more knowledge about retail; how things work. I enjoy working with my co workers. I would always spend a little time everywhere either in the cash register, the fitting room or providing customer service on the floor with our customers. My favorite part is helping out the customers and watching them leave satisfied. The mangers are so – more... understandable, they are always willing to work with you and any troubles or concerns. – less
fun workplace nice working with the different shipment of clothes
Sales Representative (Former Employee), Brooklyn, NY – February 1, 2013
Pros: discounts on clothes, growing with the company, improving customer service skills
Cons: short breaks, management
a typical day at h&m would start with me clocking in and getting a one minute for the day, which is a manager explaining the amount of money we made for that month and the goal were trying to make for the next month and also your break and what your function would be for that day. Working at h&m has taught me how to deal with the diferent types of customers – more... and questions they might have concering there size in certain jeans or how my opinion on how a blouse may look on them. working there really gave me a good feel for fashion and helped me express myself. The hardest part was staying the long hours for inventory and getting the store to look brand new after working a long shift. The most enjoyable part of working at h&m was seeing all the new shipments that was coming in and being apart of a well known company and watching them grow. – less
Operations Supervisor (Former Employee), New York, NY – January 29, 2013
Cons: unstable schedule
Job was enjoyable. Working ,doing multiple tasks. I learned team work and leadership, management was good at communicating and providingsupport needed, co-workers were friendly and team oriented, the hardest part of the job was not having a steady schedule the most enjoyable part was interacting with customers and employees.
Sales Associate (Former Employee), New York, NY – January 17, 2013
•Planned and organized business strategies to achieve desired results •Created product displays and assist customers with interior design inquiries •Managed communication with customers for product tracking purposes •Developed annual business plans with company executives •Completed understanding of pricing and proposal models
Sales Advisor (Current Employee), Jersey City, NJ – October 23, 2012
Learned how to merchandise clothes for the customers. The managers and co-workers are the best, would not trade them at all. Hardest part of the job is closing, have to clean after the customers and leave really late at night. Enjoy this job because I love the people I work with and I get to help customers.
Sales Advisor (Current Employee), Valley Stream, NY – September 25, 2012
A typical day consists of completing multiple tasks in a timely manner. I have learned to work quick but efficient. Management needs more communicaton. My co-workers have learned to work more as a team. The hardest part is cleaning the store and leaving at a decent time. The most enjoyable part are opportunities to work on different projects
Sales Advisor/ Supervisor (Current Employee), New York, NY – September 24, 2012
I come to work at 6am process clothing have a morning meeting then by 9 o'clock the store is open and I'm running clothes...the most enjoyable part of the job is how u can further your career and meeting different people who can change your outlook on life itself.
Sales Advisor (Former Employee), Atlanta, Atlantic Station – July 29, 2012
Pros: hard work which leads to good work experience
Cons: unfair treatment of employees, high turn over rate, bad scheduling, rude managers
I worked at H&M in Atlanta, GA for almost a year. Although they have great benefits & the stores seems nice at times the management can be very biased, unclear, & unfair. Certain employees got privileges that others didn't, like being able to come in late & call out when they wanted. One of the store managers is so lazy all she does is sit in her office – more... all day & has a nasty attitude. I've witnessed managers treat employees & customers rude & like children. Time management is often off because they would schedule so many managers on staff to where it'll be 4 to 6 managers there & 2 leads & very lows numbers of actually employees to be able to run clothes & function the daily running of the store which made the closing of the store atrocious to where we'd have to stay until almost 1 or 2 in the morning to get things back to normal. Also they were so strict on timing, you have to be exactly on time & they only have one time clock working so everyone is racing to fight to sign in on time & if you're just a min late you get documented with no exceptions, which is extremely unfair because they will work you way over your shift. They don't really try to work with you on time scheduling which leads to a high turn over rate. I loved the company & what they stood for but if the actually district team knew how horrible Atlanta's store was ran they'd change many of things. – less
Sales Associate (Current Employee), New York, NY – July 5, 2012
Pros: free lunch sometimes gift cards and discounts
Cons: over work only certain employees.
H&M IS A FAST PACED ENVIRONMENT, I LEARNED HOW TO SET UP THE SALES FLOOR TO ATTRACT MORE CUSTOMERS, CREATE AND FINISH PROJECTS, DRESS MANIKINS, GIVE GREAT CUSTOMER SERVICE AND WORK AS A TEAM. MANAGEMENT COULD BE BETTER, NOT EVERYONE IS ON THE SAME PAGE. COMMUNICATION IS NEEDED! THE HARDEST YET BEST PART OF MY JOB IS PLEASING THE CUSTOMERS, BECAUSE WITH – more... OUT THEM WE WOULD ALL BE OUT OF BUSINESS. THE MOST ENJOYABLE PART OF MY JOB IS MY TEAM. – less
Great place to work to make $$ while in school but VERY stressful
Department Responsible (Former Employee), Scottsdale, Arizona – February 25, 2012
Pros: pay, gift cards, paid day off (birthdays and some holidays), schedule felxibility
Cons: rude customers, scheduled hours, demanding, can be stressful
I had this job when I was in my senior year in college. It was great because of the great starting pay. As a part-timer you got to choose your schedule of how many hours you wanted and what days/ shifts except you had to have open weekends. As a part-time you don't get health insurance or any other real benefits but you do get gift cards almost every – more... month when the store hit their goals. This is great cause you basically get free clothes every month which is great for a college student. The downside to this job is the work load/ pace/ stress. This is a VERY stressful atmosphere. Its all about being efficient - working fast with no mistakes. The customers are very rude because at H&M you don't give direct customer service. There are only 3 points of customer contact - The floor, The fitting room, and cash point. Its basically an Ikea for clothes. You are not required to make sales on the floor such as outfitting customers and trying to up-sale them with other merchandise. If anything you try to avoid customers on the floor because you are to busy working on other projects, trying to keep your department clean, or working on go backs. This makes customers very upset because it can be very overwhelming to shop at H&M without any help. If a customer asks you where something is you aren't required to stop what your doing and show them you can get away with just pointing them in the right direction. Also the hours are very demanding because of the random times the have you come in especially if you are part-time. As a part-timer you usually work 4 hour shifts, its rare to get 8 hours shifts those are left for the full-timers. You can come in at 6am-10am (which was my fav because you leave right when store opens),10am-2pm, 2pm-6pm, 6pm-10pm, 7pm-12/1am depending on the stores dirtiness. If you are a closer sometimes you can be stuck there till 1-2am cleaning up the store especially on the weekends when they are most busy. There goes your night time life. And then sometimes you get scheduled a clo-pen which is where you close one night and open the next morning. Basically I have had 4 hours in between my shifts when scheduled to clo-pen. leave at 2am and back at 6am. Not very fun at all. This job can be mentally and physically draining at times. Other than that this job was awesome and I made decent money as a college student working part time. – less