Pros: Active Food Service Director Assistant position, good support from upper management so far
Cons: Call off policy is terrible to a point where it is not taken seriously which impacts patient care
I currently work as a Food Service Director with an HCR Manorcare facility. I've worked with two other management companies in the Long-Term facilities. This has been by far my best experience.
This place, although it is frowned upon by upper management, budgets for an Assistant FSD position. This helps hedge against filling in for call offs as well as helps the overall quality of training, food production, employee morale, etc. The other two facilities I've worked at did not budget for this Assistant position. Only one manager. The end result was a poorly managed kitchen, because ultimately only one person can't succeed in the proper completion of the tasks of the job. This was ultimately my conclusion in the last facility I was at which led to me putting in my notice as the FSD there.
HCR Manorcare also is paying me more in this position than in the prior facility. I'm not sure if it's a corporate thing though, or just this particular facility given the need of the position. We're not located in a highly desirable area.
A good word of advice to any upper management within the company that may be reading this review is to budget for the Food Service Director Assistant position. The value of this position will help your facilities manage labor overtime, keep in regulatory compliance, help overall quality of food production, more hands-on training of staff that has a lower education standing with higher turnover positions, etc.. the case can be made pretty convincing.
Overall my experience with the company has been positive. I feel confident that we are one of the best nutrition teams in long-term care and the grass is only green with potential.