A great and fun work environment
Computer Technician (Former Employee) – Rio Rancho, NM – September 7, 2016
Elite, Care Pack, and Support 1 representative. Taking inbound calls from customers with computers that need repair. Updating drivers, software, and firmware. Troubleshooting over the phone to properly diagnose issue and effectively replace parts, set up services, and repair in a time efficient manner. Maintaining customer satisfaction at all times. Communicating with customers using email and making outbound calls. Utilizing all available sources for proper diagnoses on all calls. Maintaining cases and make sure cases are closed properly and on time. Time management efficient.
1 hour lunch, onsite gym, value employees