A work-from-home role providing disciplined, high-level coordination with multiple business entities
Software Escalation Manager (Former Employee) – Colorado Springs, CO – June 20, 2017
Typically, I would start between 5am and 7am depending on which part of the Globe I would be servicing. Starting with conference calls and ending the day with summaries of progress and action items sent to my 4-6 customers and my HP counterparts.
I learned time-management, home/work life discipline, and the ability to distill hard technical jargon into C-class explanations.
The culture was relaxed, yet somewhat metrics-driven; personable and cooperative.
The hardest part of my job was to quickly learn who, where and in what role the primary players of each Escalated Software Incident were on each side of the team.
The most enjoyable part of the job was seeing a critical software incident through from start (often full collapse and monetary costs) to completion and successful deployment of HP software in high-profile, Global companies.
Self-management, home office, flexible hours
"Home Office Syndrome"