Habitat for Humanity Greater San Francisco partners with working families and the community to build affordable ownership homes in Marin, San Francisco and the Peninsula. The Habitat for Humanity Greater San Francisco ReStore operates as a retail outlet business that sells new and used home improvement and construction materials, appliances, tools and furniture to the general public. The ReStore will ultimately generate sufficient funds to build three homes annually while simultaneously repurposing construction materials that would otherwise end up as landfill.
The ReStore Sales Associate assists in the day-to-day operations of the store, which includes:
- Welcome and assist customers
- Lead and motivate volunteers
- Answer general questions about the store and merchandise
- Screen donations in store and over the phone
- Process donated materials
- Help load customers merchandise including cabinets and appliances
- Help unload donations including cabinets and appliances
- Assist ReStore Driver in picking up donations such as cabinets and appliances
- Operate material handling equipment including hand trucks, pallet jacks and dollies to complete tasks. Proper trainings and instructions will be provided.
Provide superior customer service to donors
o Promptly acknowledge and assist donors
o Communicate donation guidelines
o Accept and / or tactfully decline donations while still maintaining good relations
o Unload donations from donor vehicles
o Thank donors and communicate Habitat’s mission
o Answer donor questions over the phone and email
Provide superior customer service to customers
o Greet customers
o Operate the point of sale system and process cash and credit card transactions, following established procedures for each type of sale.
o Assist customers in loading purchases
o Assist customers in finding merchandise
o Restock and organize shelves
o Answer customers questions over the phone and email
Provide superior customer service to volunteers
o Act as a crew/team leader working with volunteers on a daily basis
o Unload and clean donations along the side of volunteers in the receiving area
o Lead volunteers in pricing donations to ensure price consistency
o Thank and encourage volunteers regularly
Ensure ReStore safety
o Assist in developing warehouse safety standards, and communicate and train volunteers in these practices.
o Conduct volunteer safety trainings and ensure volunteers are working in a safe manner.
o Help maintain cleanliness and safety of the ReStore.
o Maintain loading areas in clean, efficient and workable condition
Serve as back up donation pick up assistant or driver
o Drive a 16’ box truck in Marin, San Francisco and San Mateo Counties to pick up donations when the Driver is on vacation or out on sick leave
o Ride along with the Driver to pick up donations if there is not a volunteer to assist.
The ReStore is made up of a small team of staff and regular volunteers that are strongly dedicated to the success of the store. The ideal candidate will be a team player and willing to take on any additional tasks that are necessary for the store’s operation.
REQUIRED SKILLS AND QUALIFICATIONS
- This position is physically demanding so the candidate must be able to stand, squat, bend, climb in and out of a truck and lift up to 75 pounds on a regular basis.
- Must be a team player
- Excellent customer service skills, friendly and outgoing personality.
- Dependable, motivated, and good problem-solving skills.
- Fingerprint background check will be required of all final candidates.
RECOMMENDED SKILLS AND QUALIFICATIONS
- Familiarity with building materials.
- Experience leading volunteers.
- Experience operating fork lifts and pallet jacks
40 hours a week with medical benfits and paid holidays
EOE: Habitat for Humanity Greater San Francisco is an equal opportunity employer. Habitat Greater San Francisco strives to reflect the diverse community it serves. Applicants who contribute to this diversity are strongly encouraged.
Habitat for Humanity Greater San Francisco receives federal funds through Self-Help Homeownership Opportunity Program (SHOP) and is required by federal law, to the greatest extent possible, to provide job training and employment opportunities to Section 3 residents.*
*Section 3 residents are defined as public housing residents or low-income persons who live in metropolitan area or non-metropolitan counties where HUD-assisted projects are located.