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Hamburg Casino
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6 reviews

Hamburg Casino Employer Reviews

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  • Job Work/Life Balance
  • Compensation/Benefits
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Job Work/Life Balance
Compensation/Benefits
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Easy job, but low starting pay and poor management
food and beverage (Current Employee), Hamburg, NYNovember 22, 2013
Pros: minimal supervision by bosses
Cons: minimal supervision by bosses, mandatory breaks, low starting pay
I would recommend working here if you are just starting out after/during college and want to put a big name like Delaware North Companies on your resume, but other than that, don't consider working here long-term. It's a steady, stable workplace, but given the clientele are 99% geriatrics here, you really should consider a more real-world job if you – more... want to get genuine exposure to the casino industry. If you really want to work in a casino, go to an ACTUAL casino (Hamburg Casino does not have any actual slot machines, only video lottery). It's an okay starter job, like I said, but the management all seem to have absolutely no idea what they're doing and seemingly no communication with each other. It's like put together they all form roughly one ordinary manager at any other place, but individually they're helpless. They don't know anything and they're very easy to lie to. They don't hold their employees accountable, probably because they don't want to. I think they all see the Hamburg "casino" as an easy gig in between gigs, and they know that doing a good job really doesn't matter here. Particularly the Food and Beverage managers and chefs - they are spotted maybe once a day and they don't go out of their way to make sure you're doing things right. When they do try to reprimand you for something, it's very hard to listen because they deserve almost no respect. – less
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Customer service
Housekeeping (Current Employee), Hamburg, NYJuly 14, 2013
You never know what each day is going to bring. One day you might not get any calls and the next you might have multiple for various reasons. Teamwork is an aspect of the job that is highly utilized. They are always keeping us up to date on any new policy changes or training for new programs. It is hard not to develop a relationship with the guests – more... that come in on a day to day basis. – less
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Fun atmosphere, but poor management
. (Current Employee), HamburgApril 29, 2013
I enjoy interaction with guests and love my Co workers, but management is not the best. They don't use best practices and are, at times, immature. Difficult to advance.
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The Casino would be a great start for someone fresh out of college but as a Surveillance employee you do not receive the right pay rate.
Surveillance Investigator (Current Employee), YesAugust 22, 2012
I've learned a lot about working together as a team in order for a job well done. To conduct investigations you must work together in utilizing all company assets. The hardest part is communication between each shifts. The most enjoyable part is a well conducted investigation.
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Fun but stressfull place to work.
Cashier/Main Banker/Drop Team (Current Employee), Hamburg, NYMay 23, 2012
Pros: type of work, customers
Cons: management, lack of leadership
A typical day at work is a 8 hour shift. Either in the Main Bank, Cage Cashier or Drop Team. You Deal with alot of Money no matter what department you are working in. Management is lacking in leadership. Co-Workers are fun to work with and a very diverse group of people. The hardest part of the job is the schedule, they tend to schedule alot of back – more... to back shifts. I enjoy interacting with the guests of the casino when in the cage and take great pride of being able to manage 2 plus million dollars while a Main Banker. – less