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Hampton-Newport News Community Services Board
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8 reviews

Hampton-Newport News Community Services Board Employee Reviews

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Think hard before you take a position. Do your research.
Therapeutic Day Treatment counselor (Former Employee), Hampton, Newport News, VAMarch 16, 2015
Pros: not bad for a starter job, decent healthcare/benefits, helpful peers.
Cons: compensation not commensurate with experience, unrealistic & unreasonable expectations, difficult management and environment
Admittedly, the human services field can be challenging though very rewarding; however, for some programs at the CSB, it can be especially difficult because of the management. In this job, rewards are few.

A typical work day in this particular job requires doing copious amounts of documentation beyond what you could imagine, seeing several children in the public school environment for individual and group counseling, and visiting classrooms to assist with problematic behaviors/crises. Funding for the service is supplied via Medicaid.

Management is extremely difficult to work for due to condescending attitudes; a micro-management style; a lack of working knowledge and a lack of understanding about the true demands faced by the counselors; unrealistic and impossible goals; and what seems to be the drive to address billing and financial needs over quality care and ethical concerns for the children or employees. Add to this, a tendency to be secretive with a large divide between management and "underlings." One counselor was once heard saying that she felt so excited upon coming on board to assist the students, but soon enough felt "like [she] was a dog waiting to be whipped by a newspaper as soon as [she] walked through the office door." This is the type of Management who will "prove" their worth through documentation. Even if they attempt to provide quality care, it is most certainly impossible with the expectations. They will claim this is due to the inability of some counselors to balance the inherent duties, but don't believe this: It just isn't true.

Co-workers are usually – more... the best part of the job, along with seeing the children, although even seeing the children becomes more stressful than warranted due to threats of supervision logs (write ups) for not having documentation in within 24 hours, or within a certain time period (normally unreasonable.) Comp time and flextime were not things that were allowed in my experience there, which makes no sense, since work is more demanding at some time than others (depending on caseload, number of reports due for that time period, audits, extra duties, needs of clients and more.)

If you need experience and good benefits, such as insurance etc., and you are young, this can be a good possible starting point. CSB's are stable in nature, unlike many small businesses that are attempting to obtain a piece of the action. Advancement is for those who have Master's degrees, and are licensed eligible. Advancement will generally be easier for those with less life experience and less competence. There are employees who have been there for years, only to be fired by a new supervisor with ridiculous expectations. (I wasn't one of those employees, fortunately.) – less
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Great for counselor starting out
Behavioral Counselor (Current Employee), Hampton, VAApril 28, 2014
In a typical day I spend one hour with each of my clients implementing psychoeducational interventions or providing behavioral support in the classroom. It is most exciting to talk with the children every day and hardest to manage all the paperwork and high expectations of management.
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Account Payable / Account Receivable
Accounts Receivable Site Specialist (Former Employee), Hampton, VAFebruary 14, 2014
Responsible for working the H-NNCSB Out Patient Mental Health Adult and Child/Adolescent daily site schedules by interviewing and collecting data from patients to obtain insurance information, co pay information, and determine customer sliding fee assessment payment
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You may want to think twice
Case Manager (Former Employee), HamptonJanuary 29, 2014
Pros: constant traning and development opportunitys
Cons: poor healthcare, low saleries, poor managment
You will love your coworkers due to majority having a strong passion to help others however, management is poor. Be prepared to work through hard conditions without compensation for your work load. There is very little room for advancement however you will obtain good work experience.
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Supervisors are great and support; upward management not supportive
Therapeutic Mentor/Mental Health Support Worker (Former Employee), Hampton, VAJanuary 28, 2014
Most of the people that work at the agency are great. The work is very demanding, but I learned a lot being there. The upper-level management lacks compassion for their workers.
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Enjoyed helping developmentally challenged individuals
Community Services Associate II (Former Employee), Hampton, VAOctober 31, 2013
Rewarding. Learned to complete documentation as required by policies and procedures.
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Behavioral Health Services (Diverse Workplace)
Therapist II (Current Employee), Partners In Recovery (PIR)August 11, 2012
Extensive work hours:
Primary Responsibilities are Group and Individual Therapy:
Management is skillful
Co-workers are helpful and resourceful
Documentation
Facilitating group therapy

Hampton-Newport News Community Services Board Salaries

Counselor
$33,000 per year
Case Manager
$36,000 per year
Insurance and Financial Services Associate
$24,669 per year
Technician
$24,669 per year