Great job in helping children is school age with their social, communication and coping skills.
Behavioral Counselor (Current Employee) – Hampton, VA – August 7, 2016
Provide students with skills to enable them progress personally and academically. The program provides different interventions. The program keeps contacts with teachers, administration, and parents. The program provides parents with community resources.
Adult MHSS Counselor (Former Employee) – Hampton, VA – May 27, 2016
I agree with many of the reviews in regards to the HNNCSB is a great place to start off because it gives you direct experience with those diagnosed with a mental illness. However, management is horrible and lack compassion for their employees. In addition, many of the supervisors and program managers lack experience in the field therefore are unable to truly empathesize with the employees. The documentation is extensive and is unlike any other skill building program. Management is very secretive and tries to withhold information and errors in order to make themselves seem proficient at their job. The overall confidentiality within the HNNCSB between employees is horrible. You can mention confidential information to your supervisor and you can believe that within the next few days that information is made public. Lastly when you are hired for the job they withhold information about the job duties you may have to perform. I would not recommend this company
Health benefits, sick leave and paid time off
Horrible management, difficult documentation, lack of confidentiality
Case Manager (Former Employee) – Hampton – January 29, 2014
You will love your coworkers due to majority having a strong passion to help others however, management is poor. Be prepared to work through hard conditions without compensation for your work load. There is very little room for advancement however you will obtain good work experience.
Accounts Receivable Site Specialist (Former Employee) – Hampton, VA – February 14, 2014
Responsible for working the H-NNCSB Out Patient Mental Health Adult and Child/Adolescent daily site schedules by interviewing and collecting data from patients to obtain insurance information, co pay information, and determine customer sliding fee assessment payment
Behavioral Counselor (Current Employee) – Hampton, VA – April 28, 2014
In a typical day I spend one hour with each of my clients implementing psychoeducational interventions or providing behavioral support in the classroom. It is most exciting to talk with the children every day and hardest to manage all the paperwork and high expectations of management.
Good experience for beginning counselors, difficult clients with little support from upper management
Behavioral Counselor, QMHP (Current Employee) – Hampton, VA – July 3, 2015
As someone who is starting out in the mental health field, this is a great job because it provides you with so much experience working with children who have been diagnosed with mental health conditions. However, the expectations for documentation are high, and it is often difficult to meet both clinical paperwork demands and the needs of the children we are serving. There is little support and understanding from supervisory staff, and much of the counselors' appraisal is based upon their ability to complete paperwork accurately and in a timely manner. There could be more supervisory support with interventions and with clientele in general. Overall, this job has helped me to learn how to work with the mental health population, and has allowed me to utilize the counseling skills I am learning about in school. It has also made me aware of how mental health illness affects children in school and has allowed me to be creative with my interventions. I truly enjoying working with the children and families I serve.
Think hard before you take a position. Do your research.
Therapeutic Day Treatment counselor (Former Employee) – Hampton, Newport News, VA – March 16, 2015
Admittedly, the human services field can be challenging though very rewarding; however, for some programs at the CSB, it can be especially difficult because of the management. In this job, rewards are few.
A typical work day in this particular job requires doing copious amounts of documentation beyond what you could imagine, seeing several children in the public school environment for individual and group counseling, and visiting classrooms to assist with problematic behaviors/crises. Funding for the service is supplied via Medicaid.
Management is extremely difficult to work for due to condescending attitudes; a micro-management style; a lack of working knowledge and a lack of understanding about the true demands faced by the counselors; unrealistic and impossible goals; and what seems to be the drive to address billing and financial needs over quality care and ethical concerns for the children or employees. Add to this, a tendency to be secretive with a large divide between management and "underlings." One counselor was once heard saying that she felt so excited upon coming on board to assist the students, but soon enough felt "like [she] was a dog waiting to be whipped by a newspaper as soon as [she] walked through the office door." This is the type of Management who will "prove" their worth through documentation. Even if they attempt to provide quality care, it is most certainly impossible with the expectations. They will claim this is due to the inability of some counselors to balance the inherent duties, but don't believe this: It just isn't true.
Co-workersmore... are usually the best part of the job, along with seeing the children, although even seeing the children becomes more stressful than warranted due to threats of supervision logs (write ups) for not having documentation in within 24 hours, or within a certain time period (normally unreasonable.) Comp time and flextime were not things that were allowed in my experience there, which makes no sense, since work is more demanding at some time than others (depending on caseload, number of reports due for that time period, audits, extra duties, needs of clients and more.)
If you need experience and good benefits, such as insurance etc., and you are young, this can be a good possible starting point. CSB's are stable in nature, unlike many small businesses that are attempting to obtain a piece of the action. Advancement is for those who have Master's degrees, and are licensed eligible. Advancement will generally be easier for those with less life experience and less competence. There are employees who have been there for years, only to be fired by a new supervisor with ridiculous expectations. (I wasn't one of those employees, fortunately.)less
Not bad for a starter job, Decent healthcare/benefits, Helpful peers.
Compensation not commensurate with experience, unrealistic & unreasonable expectations, Difficult management and environment