Hotel General Manager
Hampton Inn & Suites - Fargo, ND

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JOB OVERVIEW

Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community.

DUTIES AND RESPONSIBILITIES

Financial Returns:

  • Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.
  • Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.
  • Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.

People:

  • Develop programs that drive improvements in team member engagement.
  • Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
  • Oversee any salary, disciplinary or staffing/human resources-related actions in accordance with company rules and policies.

Guest Experience:

  • Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates.
  • Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
  • Make time to interact with guests, solicit feedback and build relationships.

Responsible Business:

  • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.
  • Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses.
  • Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.

Perform other duties as assigned. May also serve as manager on duty.

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration plus four to six years of prior hotel management experience or equivalent combination of education and experience.


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About this company
862 reviews
Hampton Inn & Suites Columbus/Polaris is owned and operated by Buffalo Lodging Associates, LLC, a hotel development & management...