Started out amazing, until new management took over.
Night Audit Manager (Former Employee) – Shelby Township, MI – November 7, 2013
In the beginning, the first 1.5-2 years, it was a great job, positive environment, positive and professional employees, great management staff and support team, we won several awards for customer service, sales, sign-ups, and more. Everything was going great, until the GM, Sales Manager, Front Desk Manager, and Maintenance Supervisor were transferred to different hotels, the management team that was brought in had no idea what to do, how to treat customers and employees, or how to run or maintain any hospitality operations. Needless to say, once the change happened, we lost all top ratings we acquired, and hadn't even been considered for any awards or honors. The Hampton is owned by a family of investors who have no service sense, and seem to only care about how much money comes in, even if it means sacrificing everything that makes a hotel great (customer service, security, trained and professional employees, and cleanliness).
networking with many important individuals from several different industries, scheduling, training, something new every day.
management, support for employees, insurance, owners (investors).