Pros: great customers
Cons: pressure to push sell
Working for Hancock Fabrics was a mixed bag. The company, upon hire, promotes customer service and personal experience for the shoppers, and this is something I love providing. Unfortunately once hired, the company seemed to emphasize push selling, shady promotions, and outside deals over customer service.
Though the customer service part was supposed to be key, our hours depended on sales of these other things. I understand that selling is the nature of the beast, but our in store sales meant nothing to the company. It didn't matter if an employee sold very expensive items or assisted a customer in making purchases. What mattered was that we asked for or collected a customer's phone number and name and scanned their "preferred customer" card (which did nothing but track their purchases), we push sold the featured item at the register, and the most "important" thing was "Designer Deals"...we get people to sign up for a "deal" that would cost them $10 a month to get discounts at other stores.
The pressure to sell these things and to collect and sometimes lie to the customers about their preferred cards was ridiculous. Hours depended directly on how many designer deals you sold. Also there were reprimands and threats.
On a better note, the products, the customers and fortunately my particular store's manager were the high points of the job. There is much joy in helping people realize their creative potential or helping with a problem. I like the customer's relationship with some of the people who have been there many years and see that it can be more than just a store. I think that once upon a time Hancock Fabrics used to be more like a family, and I wish that they would return to their roots.