This is a corporate business, so there's a lot of focus on sales. Management is unstable, we had different managers throughout me being there. Co-workers were great, huge turnover with therapists. Low pay for therapists.
A typical day would be coming in, sitting at the front desk until someone calls or comes in for their appointment. You're expected to sell a membership to each and every new client that comes in, if they are already a member you are expected to sell them on getting a upgrade. If your sales are low, they will fire you (or at least threaten to fire you).
Of course, it all depends on where you work and with who you work. The job is pretty simple, most difficult customers all had the same problem: membership cancellation, not wanting to put their credit card on file when booking appt, upset about time being cut off in their service, etc. Easy and boring job. Not very stimulating and extremely pushy with sales. There's also not much room for promotion, I had co-workers who were there for over a year and a half and no talk of raise or promotion.
You can also get away with getting massages and facials while on the clock (or off) and not having to pay for it, if you are an employee. The managers don't really accept it, unless they tell you to do so for training purposes, so you have to be smart about it. I made a lot of really great friends working there and a lot of the regulars are extremely nice. I would have stayed if management wasn't so pushy and unstable.
commission, "free" massages/facials
no raises, extremely sales focused, you're replaceable, no raises