Welcoming and supportive at first, intimidating and annoying afterwards
Spa Associate (Former Employee) – Florida – June 26, 2017
I used to work at a restaurant for a year and a half prior, and I was great with customer service and would have to offer people to sign up for loyalty cards so selling something like a membership is not new to me. However, this job is 99% focused on membership sales and 1% focused on how well you do every other part of your job. I completely understand that it is an important part of the job as it was stressed to me in training, but it is absolutely ridiculous how much they focus on it. Some people simply do not want to pay monthly dues for a massage every month, and they push that you ask people until they say "no" to you three times and personally I just feel like I am pestering them or being rude especially if they say they cannot afford it, I am not going to keep pressuring them to sign up!
I absolutely loved the staff, but the owner acted like it was the FBI or something. She would constantly watch the cameras and text us throughout the day about why we moved appointments or why we did not just get that person to sign a membership and were pressured constantly to sell more memberships. At first I was really excited about the job and thought management was supportive and understanding but I had not even seen the owner since I started training and she provided no support when I asked for help with memberships at one point.
Again, LOVE the staff and working there, but the pressure to sell memberships and being constantly watched on cameras and questioned all day was ANNOYING.