Like drinking from a fire hose and management doesn't care
Insurance Specialist (Former Employee) – Everett, WA – February 25, 2018
It was a set up to fail. They wanted me to do collections from the busiest front desk ever. You get on the phone with an insurance to fix something, and you have 6 clients walking up on you before you get done with a two minute task. The management knows the number of tasks is insupportable in 8 hours, so overtime is necessary just to do the every day tasks that pile up incomplete while 6 to 8 walk-ins and 40+ phone calls and multiple e-mails from management in other locations MUST be dealt with first.
They keep hiring temps to get caught back up, then let em go when there's finally time to do a normal amount of hours. DO NOT TAKE A JOB THERE, they want to pay you peanuts and work you to death, while you listen to the clinicians yapping it up and trying to get you to make them coffee or do their faxing and copying for them, knowing you are moving at light speed all day without even time to take a 10 minute break...it's not worth it!
the patients! they are amazing
no time to use restroom, un-meetable expectations, no admin support