Pros: professional atmosphere, enjoyable associates, duties to perform for store upkeep are mangeable
Cons: some management techniques are questionable, difficulty with managing being a student and associate (sometimes demanding)
The atmosphere at Hanna Andersson is very professional, which is something that I highly value at a company. At the same time, it is also a fun atmosphere to work for with an energetic staff.
A typical day at Hanna would consist of me carrying out any stock and replenishment duties for the store, while also being sure to meet and greet customers and fulfill their needs where needed so that they get the optimal level of customer satisfaction. If an item cannot be found anywhere in our store, I am asked to either order the item for the customer online, or to call one of our other locations to get the item shipped to the customer. After assisting the client at hand, I perform cashiering duties and am sure to ask if the client would like to be added to our customer history if they are not a part of it all ready. Doing so helps expand our customer network. When these duties are fulfilled, I am most likely cleaning the facility for the end of the day.
The hardest part of my job is probably working with customers who are either unsatisfied with our product or with our return policy. These have been the areas that have definitely been the most challenging, but at the same time working with customers has more often than not been the most enjoyable part of my job. Nothing gives me greater pleasure than being able to bring a smile to a customer's face because I helped to fulfill what they were looking for.