A typical day at Hannaford included ringing up groceries at both express and regular registers and cleaning the registers during slow periods. Sometimes I worked in the service desk where I was responsible for taking calls and directing them to the appropriate person, orders for balloons and carpet cleaners, Western Union transactions, and handling product returns. I learned how to multi-task, as well as the art of customer service. This included not only dealing with customers who were rude for seemingly no reason, but also trying to turn their day around with kindness. The more ill-mannered a customer got, the bigger I tried to make my smile, though difficult to do. Generally it was easy to smile with my coworkers around, who made the workday much more enjoyable. They were one of my favorite parts of the job and I met many people who worked there that I still keep in contact with. The hardest part of the job was probably keeping myself engaged. While it was definitely easier with some customers, most of the time it was difficult to not let the monotony of the job get to me. After being there for three years, I felt that I needed to move on to something with more variation.