Hanover Insurance Group Employee Reviews in United States

Showing all 30 reviews
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Working remote in state as well as out of state
National Catastrophe Adjuster (Former Employee) –  Worcester, MAApril 12, 2016
A typical day of work consisted of handling homeowners claims in the state of Massachusetts as well as being deployed to other states for long periods of time to handle catastrophes.
I learned how to adapt to different areas of the country whether it was with homeowners or insurance guidelines.
Management was great, always proactive rather than reactive.
My co-workers and I would often be sent on deployments together and they were always there to help in times of need.
The hardest part of the job was traveling 30-35 weeks out of the year and not being able to be close to family and friends.
The most enjoyable part of the job was being recognized by homeowners for the hard work you do as well as making homeowners feel like human beings vs. feeling like another claim.
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Nice company but not a company where you cna advance or grow internally
Business Analyst (Current Employee) –  Worcester, MAAugust 19, 2012
It is a great place to work if you are either statified with a comfortable job and great job security. But it is not the place to be if you are seeking advancement because most of the hiring is done externally.
Pros
work life balance, pay and benifits
Cons
old data systems, disconnected management, lack of vision
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Great place to learn and grow.
Service Specialist (Former Employee) –  Worcester, MAAugust 15, 2013
As a Service Specialist, I was required to work with many different companies to insure that their workers compensation claims were filed accurately. Learnt many different database applications and completed driver's records for moving violations. Management was employee friendly and required education for growth within the company. Co-workers were a pleasure to work with because they understood teamwork at its best. Hardest part of the job was when I volunteered for Hurrican Katrina and had to help insured obtain benefits so desperately needed. The best part of the day was when the job completed was acknowledged by supervisors and co-workers.
Pros
great benefits and a great parking garage during inclement weather.
Cons
outsourcing, seeing american workers jobs being outsourced.
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Good company
Client Service Representative . (Former Employee) –  Worcester, MAMarch 3, 2015
I worked for Allmerica which handled variable insurance and annuity products. After 9/11 this department was eliminated and they company became Hanover which was solely property and caualty insurance.
Pros
good benefits, good management
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Top down commitment to organizational efficiency
Senior Management Education Consultant (Former Employee) –  Worcester, MAApril 2, 2015
Typical day involved assisting teams and departments map their work processes to identify opportunities to identify gains in quality, cost and time and associated developmental opportunities for leadership and co-workers

Learned that patience is critical

Management is typical and traditional

The biggest challenge is patience

I most enjoyed the ah ha moments
Pros
The opportuntiy
Cons
The churn of change
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Nice place to work
Build/Release Engineer (Former Employee) –  Worcester, MAAugust 13, 2013
Great co-workers
Good management
Good work/life balance
Okay advancement opportunities
Pros
pay, work/life balance
Cons
can't think of any at this time.
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Great coworkers, not so great management
Adjuster (Current Employee) –  nySeptember 9, 2013
I personally believe it is the managers job here to sit around and make things more complicated. The easiest way for this company to function more efficiently is to hire more staff and get the managers in the claims. Instead they pick different things to focus on in their daily meetings and harrass their staff until their breaking point has been reached. We are set with unrealistic workload and held accountable when its not met. Its ridiculous. This company has a revolving door in place so if you cant do it, someone else will be hired for less money to do it for awhile instead. Not a great way to keep up employee morale.
Pros
co workers are great
Cons
unrealistic workload, management
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Okay place to work, but alot of lay-offs and out sourcing.
Mail Room Clerk (Former Employee) –  Worcester, MAOctober 16, 2013
It is an okay place to work. Work was not very hard to do, but had to be done timely. Management was okay, but played some favoritism. Some co-workers were awesome, and some were not as friendly. I learned how to get jobs done timely and efficiently the best of my ability. The most enjoyable part was being close friends with the Cafeteria Manager, Chef, and Catering people.
Pros
paid holidays, hosted company baseball games, and concerts.
Cons
lots of lay-offs, and out sourcing. so you didn't know how long you still had a job.
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Good Pay, but prefer the job security of a bigger company
Claims Adjuster (Former Employee) –  Richmond, VAApril 15, 2014
The pay was adequate, and I enjoyed the social and planned events that the office allowed us to engage in, which made an extremely stressed work environment, a little less stressful. However, going from working at a big insurance company to a much smaller one, was definitely noticeable when staffing became an issue.
Pros
co-workers, lots of free company outings and lunches
Cons
no incentive for hard work, not much advancement
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Negative Moral - Failure to change or adapt
PL OPS Supervisor (Current Employee) –  Atlanta, GAJune 4, 2015
The company could do a better job marketing to the demographic the office in Atlanta currently serves. The employees in the Atlanta office feel slighted and the moral is suffering. Any attempt to better the moral will yield ill treatment to the employee attempting to make the change.
Pros
Great pay
Cons
Lack of growth
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Great country club to work for!
o Auto Adjuster (Former Employee) –  Hudson, MAJanuary 29, 2015
Management is great and very fair. They put trust in their employees and are willing to help with flexible schedules to accommodate those in school or with other jobs. Very comfortable atmosphere to work in.
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great co-workers
Product Analyst (Former Employee) –  Windsor, CTDecember 5, 2014
great co-workers but systems were antiquated and manual workaround processes are the normal. Co-workers very helpful. Management out of touch with employees workload and expectations. Very sneaky environment. Managers expectations most times are way to high for the amount of work.
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Investigating
Automobile Theft Adjuster (Former Employee) –  Worcester, MAJanuary 1, 2015
*Evaluating claims in relation to all provisions and exclusions of the policy. Organizing, and evaluating active claims in process.
*Obtaining recorded statements from Policy Holders, witnesses, and claimants.
*Written responses to 93A letters
*Attending Small Claims hearings, and Examination Under Oaths.
*Negotiating with insured and claimant’s resolution of claims.
*Entry forms for theft vehicles with ISO Claimsearch.
*Cataloging contact percentages for team measures
*Identifying Fraud and reporting it to the Insurance Fraud Bureau.
Pros
utilizing investigation expertise to assist in stopping fraud
Cons
circumstantial evidence
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Productive
Accounts Receivable Rep. Retail (Former Employee) –  Worcester, MASeptember 29, 2014
It was a very fast paced job. Everything has a time set to the task at hand. A lot of multitasking. Every task was inventoried per day to get a production score on a monthly basis. I enjoyed my job very much. I like to be very busy. My co- workers were a great group to work with. We were all team players.
Pros
lots of benefits
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Productive and fun place to work at
Specialty Regional Marine and Property Underwriter (Former Employee) –  New York, NYOctober 23, 2014
Fireman's Fund Insurance Company

Held regional responsibility for marketing, production, and underwriting of Property and Inland Marine-related risk across the state of New York. Tasked with fostering relationships with key stakeholders from all classes specific to Contractors, Builders Risk, Assemblers, Distributors, Dealers, Processors, Wholesalers, Transportation, Warehousing, Manufacturers, and Fine Arts in order to develop an extensive book of business.

Notable Contributions:

• Leveraged strong analytical skills to reduce excessive risks and to decrease value of policy of risk when it was substandard; specified applicable endorsements and applied rating to ensure safe, profitable distribution of risks.

• Closely reviewed company records to determine amount of insurance in force on single risk or group of closely related risks; determined degree of risk from such factors as applicant financial standing and value & condition of property.

• Worked in conjunction with 2 additional underwriters and 2 assistants to execute analysis of policy insurance, endorsements, and the processing of premiums.

• Led recommendation to organize client documentation within 6-parition folders, which were categorized efficiently to enhance readability for staff perusal.
Pros
great management team
Cons
market soft
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Used to be a good company to work for
Technical Employee (Former Employee) –  Worcester, MAJuly 18, 2014
Was a nice place to work in earlier times. The company has become way too focused on profits. CEO brags about commitment to the local community while jobs are outsourced to India.
Pros
non management people are great
Cons
high stress, crazy deadlines, ridiculous expectations.
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Perfect place for a workaholic
Project Manager / Lead Business Analyst (Current Employee) –  Worcester, MASeptember 23, 2014
Love people I work with
A lot of work, busy days
A large company, lots of politics.
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Great place to work
Accounting Specialist (Former Employee) –  Worcester, MAJanuary 21, 2013
First job after graduate
Learn a lot
good management
Great coworker
Pros
great place and good coaching
Cons
need more team outing and meet other dept
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Great place to work
Medical Customer Service Specialist (Former Employee) –  Worcester, MAApril 25, 2013
fun play to work, company sold the part of medical and we got lay off
Pros
great benefits, pay
Cons
closed of the deparment
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Classic cuisine, environment
Claims Examiner-Annuities (Former Employee) –  Worcester, MADecember 16, 2013
Working at the Worcester Club was the pinnacle of my culinary career.
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Overall rating

3.8
Based on 30 reviews
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Ratings by category

Work/Life Balance
4.0
Compensation/Benefits
4.1
Job Security/Advancement
3.3
Management
3.6
Culture
3.8

Hanover Insurance Group Reviews by Location