Hanover Insurance Employee Reviews

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Wonderful culture with many opportunities for career development and advancement.
PRODUCT MANAGER (Former Employee) –  Atlanta, GAJanuary 25, 2016
One of the most enjoyable companies to work for. The culture was one that allowed growth and career development. The leadership and management team was genuinely concerned about the employees. Very family oriented and very much a proponent of healthy work life balance.
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Fun workplace and very good environment
Sr. Data Modeler (Current Employee) –  Worcester, MAJanuary 17, 2016
Excellent place to work with great friendly environment and helpfull environment.

The enjoyable and fun going place.
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Not a good place for a contractor, but as an employee of Hanvoer, I saw employees were happy
Administrative Assistant to HR (Former Employee) –  Worcester County, MAJanuary 11, 2016
Contractors are treated very poorly, Employees seemed happy. Would have been nice to work for Hanover directly. I dont recommend going through a contracting agency
Pros
Location
Cons
Treated poorly as a contractor
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Growing Company!!!
Sr Executive Assistant (Current Employee) –  Bloomington, MNNovember 16, 2015
Great place to work! Balance of work and play along with opportunity for growth. Perfect tam and management in the MN office
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Good Company
Quality Engineering & Assurance Analyst (Current Employee) –  Worcester, MAOctober 10, 2015
Good company to work for. Great people, and environment. Helpful and patient. Good training for new hires and a great mentorship program.
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typical insurance but great work life balance
HR Consultant (Current Employee) –  worcester, MASeptember 21, 2015
great work life balance, good manager, can get very comfortable there, good growth opportunities within HR, great pay
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Claims Adjuster
Property Claims Adjuster (Former Employee) –  Howell, MISeptember 9, 2015
I had a very positive experience with the Hanover Insurance Group. I feel that I was treated fairly, management was receptive to the employees concerns and hard work was rewarded. I would recommend employment with the Hanover.
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An amazing time at Hanover, would recommend.
Insurance rater specialist (Current Employee) –  Worcester, MASeptember 8, 2015
The HQ was a great place to work at, and it is a great company to work for. The managers and workers are all eager to help you grow and develop your career. The most enjoyable part of the job was how laid back the department was, but that was just something I didn't want.
Pros
Great workers, Great Benefits
Cons
No Free Coffee
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Blindsided
CSR (Former Employee) –  Worcester MAAugust 6, 2015
Spent all day on ancient phones using technology that was developed in the 90's (i'm not kidding) The customers weren't bad and the job wasn't awful but management sent me home one day for no reason and terminated me (wouldn't tell me why and did it over the phone when they could have easily told me to my face).
Pros
You get paid
Cons
short weeks 37 hours
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Avoid this place like the plague
Call Center (Former Employee) –  HowellJuly 25, 2015
Poor management, and intimidation techniques used by management to force change. Training is poor, the internal applications / tools to do your job are of poor quality or otherwise outdated. Too many manual processes.

Try Auto Club Group (AAA)
Pros
Colleagues
Cons
Management, poor computer system operation, lack of indepth training
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Production, Production, Production
Underwriter (Current Employee) –  Santa Ana, CAJune 25, 2015
This is a sales driven environment - fast pace underwriting with hard to achieve goals given the lack of tools and system challenges. The most enjoyable part of this job are the co-workers
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There are much better insurance companies
Senior PIP Adjuster (Former Employee) –  Howell, MIMay 14, 2015
I would pass on working here as opposed to other area insurance companies. I now have been working for another company for a year that treats their employees significantly better! Turnover is absolutely unbelievable in the Senior Claims environment. Management is very disorganized. One of the managers only had a year of adjusting experience and no personal skills either! The claim volume is also terrible, you are constantly inheriting another pending in addition to your own due to the turnover issues. Total claim pending for PIP is usually around 150+. The annual salary sounds great but the benefits are very expensive so your income is significantly reduced from what you are told you will be earning at time of hire. The Senior Adjusters are responsible for all training of new employees so training is dependent on which adjuster is assigned to you and what their workload is like at the time. There is no actual trainer that does not have a pending. Co-workers are great because they are basically the only people in your life that understand what it is like to deal with such incompetent managers and to be so overloaded with work. The best part of the job was the flexible scheduling , new employees get to work from home up to 4 days per week depending on how the manager feels about you. Be prepared to be micromanaged when working from home though! You will get several calls and emails per day from your manager to check on you but at least you do not have to deal with the volatile office environment as often so it does actually help a little (adjusters regularly walking out with no  more... notice, lots of meetings that add no value, employees complaining about workload) . If you do 9 out of 10 of your job items perfectly , you will still be incessantly badgered about that 1 thing that is not as perfect! On a 7 member team, there is typically 2 adjusters that have been there over a year, at least 2 open desks (which senior adjusters have to cover) , 2 people that have been there less than 6 months, and sometimes 1 person that has been there over 2 years (rare). Also, the company does not spend much money on technology so you will need to really enjoy filling out several Excel spreadsheets each month so that your manager can track where you are at and for Medicare compliance (other insurance carriers have an automated system for this , not manual entering by adjusters) . Any training sessions that are held by vendors or law offices are done during lunch times. The expense budget is so tight that it is difficult to properly adjust claims because no money can be spent on IMEs or surveillance.  less
Pros
Flexible Schedule
Cons
Disorganized management, poor benefits, high turnover
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Productive workplace
Senior Rater (Former Employee) –  Salem, VAApril 29, 2015
Gather and analyzes rating data assigned by reviewing per guidelines with recommendations to Under Writer.
Interpret issuance and rating instructions from UnderWriters for new business, renewals, policy quotes, endorsements and cancellations. Provide customer service support for agents and insureds, handling various inquires and requests.
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Call Center
Direct Service Agent (Former Employee) –  Howell, MIFebruary 16, 2015
This is a great environment with a lot of great people. I learned a lot from this job and appreciated the experience. Feel free to apply if you are looking for a good place to work.
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Hanover was a good place to work, co-workers very helpful on the job. Management was not organized as far as helping the employess at times.
Mail Clerk (Former Employee) –  Worcester, MAAugust 4, 2014
I am an early riser and always report to work early, am willing to learn anything that will expand my assets for company. I do like working with others but also feel more comefortable when working alone.
Pros
don't get into free lunches, my work is what i would like employers to notice.
Cons
i do not take breaks as a rule, and if i take a lunch it would be fifteen minutes.
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Great place to work. Co-workers eager to share knowledge, systems, procedures.
Support Staff (Former Employee) –  Salem, VAJuly 19, 2014
Worked within commercial lines. interpreting issuance instructions and determining a premium charge. Fast pace and good working environment.Excellent benefit package with room for advancement.
Pros
excellent benefit package. good people to work with and far.
Cons
120 round trip to work
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Run the maintenance and upgrades for a commercial insurance program.
Program Manager (Former Employee) –  Worcester, MAMay 30, 2014
Responsibilities include the total cost ($5 Million) of the program, the full SDLC of projects within the program, and direct HR accountability for staff.
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Unorganized, high turnover, mediocre management
W.C. worker (Current Employee) –  Anonymous, USFebruary 27, 2014
The Worker's Comp unit is a mess, high turnover, management seldom in the office. Corporate interpretation of out of state employment laws governing pay out of time off benefits is questionable. Computer system is antiquated. Cliques and favoritism.
Senior Management should open their eyes and look at what remote location management is doing (and not doing) to benefit the company.
Pros
some employees are professional.
Cons
management incompetence, cliques, favoritism, computer system.
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See attached Resume
Small Commercial Sales Manager (Current Employee) –  San Francisco, CADecember 23, 2013
It is a wonderful company with great people. I am looking to relocate. Hanover does not have positions in Iowa.
This company is fair on work life balance
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Excellent..!!
Sr. business analyst (Current Employee) –  Worcester, MADecember 2, 2013
in here people are good in deed to help you all the times. they give you good boost from their end. which makes you feel home.
Pros
good area to work
Cons
na
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Overall rating

3.4
Based on 45 reviews
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