Harbor Freight Tools USA, Inc. Employer Reviews

I really enjoyed working there. Only because of the customers and the products they came in to buy. Harbor Freight is not a rewarding company to work for and they have no useable benefits. Local store has a sad team of managers, which is not beneficial for customer loyality, or ambition of any other employees.

Growing pains... one week one way is the best way, next week the other way. Top mgmnt need to make their minds up quickly and stick to it instead of changing it. It is busy, hard and dirty work. Don't do it if you don't like to lift and get dirty.

Low pay, very little room for advancement. Impossible to get benefits and full-time hours.

I worked there for two years. I used to love job. Now they have reduced my hours and taken away all the benefits so that I have to go find a second job to be able to pay my bills and money to live it is terrible the way they have treat me and all the employees. I have learned a lot since I have worked there which I will use to get a better job.

Working on a commission scale, this job allows you to build strong relationship with customers. All the co-workers work together as a team. The most gratification received is watching the customers leave with satisfaction. The management team is supportive in obtaining winning results.

This company is okay. It is a steady job. Its just that the pay is not great and their are no benefits. It is a big company so you get to meet a lot of great people.

I really love working at this store. Such a small store but so many coustmers. We receive a truck every wensday at 5am and work it to the floor.
Clean floors & mop floors everynight

The best team i have ever worked with. best managers over ever job i ever had.

Price changes, running cash register, customer service. Got to learn about different tools and what they where for. Management for the most part was pretty good. Deal with an angry customer and not being able to solve the problem.
Working with my co-workers. we where more like a family then a work place.

Only hiring part time now so they don't have to offer any benefits. Start employees at $8 an hour. New employees every week as they can't keep anyone working there.

love working in this setting, it was very pleasant, also challenging

Typical day was a fun & hard working day. Great crew to work with & was always nice to keep all customers satisfied no matter who was working. Learning about all the equipment & merchandise really helped me be more confident in dealing with customers. Working at Harbor Freight was an amazing job. I enjoyed working every day because of the co-workers – more...  I had. They always knew how to keep things on a high but fun working environment level. – less

The best part of the job is a casual dress code. Most employees wear blue jeans. There is decent medical coverage and some paid time off.
It is quite clear that the new CEO doesn't care about his employees. They get layed off despite record profits. The same amount of work formerly handled by seven workers is now handled by four or five. Salaried workers – more...  have it worse. They are seen working before hourly employees and are still there when they leave. Plus I have been told they have to take their work with them. Stress levels are quite high. Particularly since someone loses their job every two weeks. Forget getting promoted from within. You can be there an eternity and not be promoted. The job will be filled by some new college graduate with a degree.
Pay is below market for most employees. – less

A typical day at work involves uloading and receiving merchandise on our weekly trucks, stocking, making sure the warehouse and sales floor are clean and organized and well stocked, cashiering, and a lot of customer service. I have learned a lot from being there for six years. I have learned how to give good customer service, I have been forklift certified, – more...  and I have learned management skills and how to open and close a store. I really like my co-workers and get along with all of them really well. The hardest part of the job is definitely dealing with angry customers and trying to help them calm down and give them the best customer service possible. The most enjoyable part of my job is unloading and receiving merchandise. It is fast paced, and physical, and I like having goals and accomplishing them. – less

Upper management is totally out of touch with people in the trenches. Management pay and benefits are above average. Dealing with constantly changing upper management from outside the company made this job extremely difficult

Answer all Manager calls
Run Register
Collect Cash Drops
Override Price Adjustments
Help Customers
Clean Store
Stock Inventory

Enjoyed working for the Retail Store of the Company for 1yr
within 15 years advance in four different positions for Central Purchasing (Harbor Freight).

steady customer service
5+ cash register experience
reasonable managment

- You are either working in the warehouse or stocking or at the register.
- I learned hard work ethics, how to sell, break bad news, communicate effectively, and a heck of a lot about tools.
- I learned that management is hard work and is often a thankless job where you have a great deal of responsibility.
- Teamwork is important and working and communication – more...  between fellow employees makes for a more effective work force and team.
- Lifting and dealing with customers.
- Earning your paycheck by helping people. – less

Awful place to work. Management micro manages you, pay is terrible, expect you to work weekends and the systems are very old.