Cashier/Customer Service (Current Employee) – Warner Robins, GA – July 9, 2016
They start off by telling you what a great place it is to work, but with the management they have at this store, unless you are a favorite, you get NO hours. They say hours are based on sales, but in reality it is based on how many of their Inside Track Club memberships you sell. Doesn't matter how hard you work. Very stressful and management is very RUDE to the workers. They don't answer any of the calls to the register in a timely manner. Over half the people that work there get zero hours week after week. If you can find somewhere else that will hire you, go there cause this job is BAD!!!!!
Generally fun place to work, but hard to survive on given unavailability of full time positions.
Warehouse Assistant (Current Employee) – Belton, MO – June 26, 2016
Interaction with customers and usually co-workers is pleasant, and processing freight is easy enough provided the truck shows up on time, which it never does since we changed trucking companies. Averages about eighteen hours a week in my case, and Belton's three full-time employees get about forty-five, which frankly is terrible, but we seem to find a way to afford lunch.
Warehouse Associate (Current Employee) – Mount Pleasant, MI – June 21, 2016
however, while the work is rewarding and the team members are usually good to work with, the management of HFT needs some serious recalibrating. They are far to focused on HOW things get done and not IF they get done. The Great Lakes District Manager is so worried about the way his stores look that they suffer in the performance category because his store managers are so worried about making it look good. Otherwise its an all right place to work, it just needs a tune up.
Cashier/Customer Service (Current Employee) – Durham, NC – July 9, 2016
A typical day at work includes stocking the floor,dealing with customers,ringing sales and other duties as directed by management. When i served as Head Cashier I learned how to handle irate customers better. Management and co workers are easy to get along with. Hardest part of job is dealing with difficult customers but we can usually resolve issues through teamwork. I like the people i work with.
Call Center Operator (Former Employee) – Dillon, SC – June 4, 2016
We work very hard at Harbor Freight with heavy inbound calls I learned how to handle any type situation that came along with the customer's management was great also if I had any problems they were there on the spot to help out and the co-workers were the best. I still have many friends from Harbor Freight.. The hardest part of the job was when I left the company. Most enjoyable part of the job would helping customer's from all over the united states and making sure the customer were satisfied.
Warehouse Associate (Current Employee) – SC – May 31, 2016
My store manager was a very nice guy, but the rest of the management? I've never seen a management team this bad, no people skills and oozing favoritism.
You're told that if you're a "top performer" that you'll get more hours. Well what is the criteria to be a top performer because I've asked and was given the run around. In the end you'll work yourself to the bone only to have your hours cut and when you ask for more hours they'll say "can't sales are low" then why are you hiring people?
There are good people here but the company is trash. Their process for offloading a truck is an example of how disorganized this company this.
associate/ Cashier/ Freight Crew (Former Employee) – Tacoma, WA – July 10, 2016
I was on freight crew and we worked 1000 pcs plus of freight twice a week people on freight at the time felt like family it was everyone around us (management , morning crew, the managers etc.) that always had an issue, it was my first job but still for the year i was there wasn't the best time I've had for a job for the amount i was getting paid.
Front end Manager, Merchandising Manager, Pricing (Former Employee) – Savannah, GA – June 29, 2016
A typical day at work was Managing sales, Inventory Control, Store Presentation, Sales adds and Managing employees with superior customer service skills and keeping track of store deposits and to ensure the store had the correct change and funds in the safe at all times. Everything about this job was enjoyable.
Clerk (Former Employee) – Las Vegas, NV – May 24, 2016
Harber Freight tools was challenging because you had to know a lot of tools and know what they do just in case if a customer asks but i learned a lot, different tools, what every tools does so that was the hardest thing about working their but i learned fast. once i learned work was much easier and i loved helping customer and explaining how they work so they get the best satisfaction. Management was really friendly, they were so flexible with your shift.
Customer Service Representative (Former Employee) – North Olmsted, OH – May 23, 2016
Store here is poorly stocked. Management seems focused on opening yet another poorly managed store in near future. Training is mostly self-training. Management hands you a piece of paper and tells you to do what is described. Management hangs out in their office most of the day doing very little. Ordering is a worse story. Store is rarely fully stocked. Large shipment comes in every Friday. Unfortunately it is usually full of a lot of things which we already have. The things we don't have are usually backordered. This company is totally backwards. Do not go to work for this company.
bad management includes low stock and angry customers
Retail cashier (Former Employee) – California – July 18, 2016
Harbor freight at first was amazing. I loved it. Til I asked for a weekend off cause of personal business. And I even talked to the store manager and he still scheduled me then j talk to a manager and he switched the day for me. Then called and asked the next day I work and (not gonna mention his name) said okay from this time to this time and I went in there and the manager asked what I was doing and I'm confused like I'm here to work. Comes to find out he read a different schedule and then I had the whole week off. They said they will call me in. Yet no call. So I applied every where else and I left that place. I wanted somewhere where I can grow stay there for a few years but no. I never thought I would leave here and here I am. I work full time now.
Cashier and Customer Service Representative (Former Employee) – West Allis, WI – May 18, 2016
Every day was something new. We were always busy and had alot to do. I learned alot about teamwork and communication while working at Harbor Freight. My co-workers were great. Everybody worked together efficiently and was helpful. The hardest part of the job was dealing with difficult customers and scammers. The most enjoyable part of the job was working with my team. We always got along so well, and always had alot of fun.
You will always be busy and doing something. Enjoyable.
Logistics Associate (Current Employee) – Murrieta, CA – May 17, 2016
Repetitive remedial work. Very easy after 2-3 months of working when u learn the store and where everything goes and what they are. Co-workers very friendly and supportive. Poor management however freindly. Ive learned alot about the products and significantly increased my skills since working there (I.E = Customer focus, action oriented, Composure, Etc). Hardest part is lazy co-workers and picking up all the slack. Most enjoyable part of the day is when i see customers leave happy after helping them.
Sales Associate (Former Employee) – Columbia, MO – June 26, 2016
Sales floor work such as customer service, price coordinating, stocking shelves and cashiering. I learned how to price coordinate and cashier. Management was a unstable. Co-workers were enjoyable and a plus about the job. The job was fairly easy and not very difficult. The most enjoyable part of the job was my co-workers and being able to help customers.
Warehouse Associate (Current Employee) – Moreno Valley, CA – June 11, 2016
Typical day at work varies depending on your department and your skill set. Learning curve varies once again depending on department. The management always seem to be trying out different systems even when they have a working system in place, they'll either change back or move on to something completely different. Communication about these things isn't always clear and can lead to confusion on the dock area. Co-workers are pretty easy going and will always lend a hand should you need it. Hardest part of the job is at the end of the day when all of the product is getting processed and they're trying to rush you to get finished but they also say don't rush too fast because you've to still be safe.
Sales Associate (Former Employee) – Allentown, PA – May 7, 2016
Working as a sales associate has a lot of responsibilities besides managing the cash register. We were encouraged to sell Extended Protection Plans and In-store Memberships. Management requires us to help around with stocking the shelves and keeping inventory from time to time. We also delivered items from the warehouse to customer vehicles on the store front.
Cashier (Former Employee) – Melrose Park, IL – May 3, 2016
Its hard selling an item to a customer that i know will break. 60% of my day was doing RETURNS and EXCHANGES. When I got hired they told me I would have a set schedule with rotating weekends. I would work 2 hrs one day, 5 hrs another, 1 hr in the morning then they might call me back in later that day to work 3 hrs. It was horrible but i needing something while I was in college. Commission was available but why would I tell a customer to buy insurance/customer care for an item that I know will break anyway. U can return items there without receipts, original packaging, or even pieces missing. i will admit they had great customers, usually the same every week. That's about the only PRO.
Commission and Great Customers
Cheap material used on products, Random hours, no job security
Great place to work for but it is getting stagnant.
Store Manager (Current Employee) – Fontana, CA – April 22, 2016
You always have a set goal to reach each day in sales and add on sales. I became a better leader by learning how to coach and develop my team. I always felt that we did not have enough Assistant Managers in our store. I need to be able to run the business instead of being on a register half the day. It is a growing company that is going through a lot of bumps on the road.
Assistant Store Manager (Current Employee) – Texas – May 12, 2016
The customers that shop here are pretty easy going. The company does well with making sure there is a balance between life and work. The position you come in at will most likely be the top of the ladder of achievement with this company. This company very rarely promotes from within.