Kitchen Manager (Current Employee) – Key West, FL and Seattle, WA – February 24, 2016
Hard Rock Cafe prides itself on being authentic in everything they do and working there you can see it everyday from how management relates to hourly eployees to how servers deal with guests, and how cooks treat the product they produce. They have a strong tendency to promote from within which I applaud. It is high volume and stress can run high, but at least there is some good music!
Prep Cook (On the Job Training) (Former Employee) – Washington, DC – January 19, 2016
As a prep cook my role is to assist in the preparation of meals by chopping vegetables, making salads, and putting together entrees. Although this role generally does not include any cooking duties, I've learned how to become reliable and responsible on my task.The management were absolutely fantastic because they treated ll there employees fairly.All my co workers are friendly. And the most enjoyable part of the job was i can't feel that I'm tired because my co workers are very entertaining.
I really liked working at universal, it was always fun, meeting people from all over the world, guessing their accents and having conversation about what to see and where they would recommend when I go to visit, things always ran good for the most part, unless it rained and the outdoor rides had to close down , so keeping the guest happy in that aspect was a little challenging , but other than that it was always fun, the only thing I didn't like was when people would try to buy more then one beer and cause a fuss,, I worked there for a few years and was seasonal the whole time, never being moved up despite my being there longer then most cashiers who came after me
free admisson into the park, tickets every quarter, free parking
Retail Team Training Associate (Current Employee) – Las Vegas, NV – March 28, 2016
This job has really helped me grow as a person and helped make me the confident organized and detail oriented employee I am today. At the Hard Rock Store we were trusted and empowered to make small management decisions, I helped train new employees and made great relationships and lasting memories with the guests and coworkers.
Free lunches provided to employees, great coworkers
Limited hours when Part time during the slow months, Fulltime hours were still being cut during the slow months
Customer Service Representative (Former Employee) – Catoosa, OK – March 21, 2016
The CSR position was fun at times, but at other times you had ridiculous customers and managers rarely backed you up, but it depends on who your manager was for that shift. While I appreciated the Security officers, some were on power trips and would treat you like you were one of the guests on crack or meth. A certain female security officer really needs to be demoted or fired because of how she treats others. All in all, this can be a good place to work, but only if you are Cherokee.
Poor Work/Life Balance and no growth opportunities
Back of House Salaried Emploee (Former Employee) – Northfield, OH – September 11, 2015
If you love working 10-12 hours a day, 7 days a week, then this is the place for you. Very little work/life balance. Your growth opportunities are few and far between. Very disappointing on how this is a multi-million dollar property and yet they run it like a mom and pop roadside casino. Very high turnover rate due to lack of management experience. Have seen a complete turnover in some departments in less than 2 years.
Lead Hostess/Trainer (Former Employee) – New Orleans, LA – January 18, 2016
Loved Working here. Management was okay. Culture was great except for servers who at times were verbally abusive because they didn't' like feeling like you "Sat someone in another section" but at HRC clients can choose their seats.
retail/customer service (Former Employee) – Las Vegas, NV – June 11, 2016
the hard rock hotel treats all of their employees like family,everyone is friendly. management are pretty fair i have seen them give people so many chances. the hardest part of the job was having to work with employees who didn't respect each other. sometimes employees would show up really late or call in and they took advantage of me because i was new. also i would be careful not to use bathroom that aren't for employees one time i went to the bathroom after lunch and i was accused of smoking weed in the bathroom i was pulled out of work to get drug tested i was suspended for two weeks we i returned my test showed i had smoked no weed i got no apology and i was treated as if it was my fault however i loved the hard rock hotel it was a great experience and i would work there all over again if i had the chance.
Stage hand/Stage Manager (Former Employee) – Las Vegas, NV – September 8, 2015
The management team in the entertainment department is top notch. From the VP on down everybody is on the same page and there is direction always. There is no nonsense between employees and management and front line employees always act professional.
Free lunch, great benefits, awesome compensation, great people to work with, great people to work for.
Fun, and always different, with different people, and different singers
Casino Attendant (Former Employee) – Catoosa, OK – July 21, 2016
Hard Rock was a nice place to work for, there was always something different going on, always dealing with different people. A typical day was busy, lots of people, what I learned was operating new equip., and noticed how management, knew what needed cleaned, and knew the rules and regulations very well. The co-workers, were very nice, and very helpful, very easy to get along with. There were not any difficult job issues. The most enjoyable part of the job, was learning more about the job, and learning what, or who was coming to the Joint, performing, and or singing, Watching people with their actions, when they win.
Having the ability to see, minutes plus, a free concert.
Operations Manager (Current Employee) – Las Vegas, NV – June 24, 2015
When I started 9 years ago, it was an amazing company to work for, but after getting bought by the Seminole Tribe out of Florida, not so much anymore. The direction of the company used to be about the people, culture and 100% guest focused. Now it's about how much money the Tribe can get to invest in their casinos.
Benefits are slowly getting striped away and they give themselves raises and put all hourly staff and managers on a pay freeze for two years to increase profits.
I am planning on leaving due to this. I hope they bring back what this company used to be.
Pay is good, unique place to work, locations all over the world.
Longer hours, lost vacation time, getting benefits cut.
SERVER (Former Employee) – Lahaina, HI – May 10, 2016
Walked into Guns and Roses blasting. All sorts of photo flashes throughout the building with memorabilia hanging on every possible available inch of the walls. So much rock and roll history and experiences being shared by the guest and employees back and forth. Live entertainment during the evenings as well as sold out chows/concerts. Managers were constantly aiding servers and chatting with guest about their experience in our café that was only one of 170. unlike myself, my coworkers (not all) had colorful hair and vibrant tattoos and outfits to match. If there ever was a difficult part of working there, it would have been speaking over a Metallica guitar solo while describing our daily catch platter. It was overall a very entertaining and fun venue to be a part of. Meeting all types of people fro around the world.
Free meals were common when I was the lead server.
Very little breaks on long shifts, some were 10 hours and longer.
Practicum Trainee (Former Employee) – South Lake Tahoe – August 17, 2015
Normal day isn't that busy but when holiday comes it's really busy and the hotel is always fully booked.
I learned a lot specially time management in accomplishing tasks.
The management is really good, they accommodate everyone the whole time.
Hardest part of the job is when there are a lot of guest and there's just few housekeepers working on that day, it's hard to finish the number of rooms that's given to you because of many guest request at the same time.
The most enjoyable part is when you meet new friends with different cultures and serving guest to meet their needs
It is a beautiful property and set in an amazing atmosphere. Short handed on management and the working management was overworked with doing 3-4 other jobs as well as their own. The property was not set up for success from the beginning and it was a tough adventure for the first year of operation. Opening any property is not an easy undertaking, but there can be a lot more preparation done and put in place to help ease the opening operation. No set ordering system, no set inventory system, purchasing department non existent, accounting dept very short handed and a lot not trained properly. Front desk very short handed and not trained properly, 3rd party EVS company and Housekeeping company did not care about their job and the Hard Rock do to being a 3rd party company. The ground floor employees are the glue to the Hard Rock and make it the rocking place it is. Their hard work and dedication made working there enjoyable and fun. The hardest part of the job was the un-organization from upper management and constantly having to work day to day on the fly. The pay, benefits, and vacation packages need to be seriously revamped and be more appealing.
No provided meals, no hot food, convienence store style food, employee bathrooms horrible, uniform room closed on Sundays and Mondays
Servy (Former Employee) – Las Vegas, NV – June 2, 2016
When I first started there was rumors everywhere about servers stealing cash tips. Never caught anyone myself but starts hostile. Front of the house managers were awful. Hired as a server some nights forced to be a busser or runner. Several employees quit or transferred cause of this. Other than Friday and Saturday the other nights you may not have a busser, runner or hostess. Management is extremely lazy and when booked conventions in house or concerts management does nothing to get room filled
Fun atmosphere, great benefits, and alot of oppurtunity of growth within the company
Bartender (Former Employee) – Tampa, FL – July 7, 2016
Overall, I really enjoyed working at the Hard Rock Casino. Like every company it had its ups and downs but for the most part a lot of pros. The company itself was huge therefore the opportunity there was great! You were also offered a lot of benefits such as medical, dental, health, and also free meals in the EDR (employee dining room) during each shift.