Customer Service Representative (Former Employee) – Las Vegas – June 4, 2015
Maintain all floor manager and employee schedules; manage the multi-phone line systems as well as reviewing all outgoing and incoming correspondence, and updating and maintaining the office software and equipment. Assist managers with processing monetary transactions and “Comp” transactions for guests, making sure to properly record all exchanges and assure all actions are correctly performed and documented. Maintain record and control of stock items and supplies, managing document control functions and record keeping of activities performed, events held, and upcoming schedules and expected visitors of interest needing to be briefed to management.
HOSTESS (Former Employee) – San Diego, CA – June 3, 2015
Management started out wonderful until the GM was let go and they moved a new one in. All the great managers started leaving and Hard Rock hired a bunch of rude, sexist, micromanaging people to replace them. I was there for 2 years and never advanced out of host even though I had serving experience. They kept hiring from outside instead of in-house. I loved my coworkers but the place went downhill. Now they're gearing the whole brand towards kids when it never really was about kids. Except weekends when they try to turn the place into a club. So... its a daycare by day and a nightclub by night. Pick one Hard Rock! I quit on Valentine's Day when my GM walked over and started yelling at me in front of customers, then disregarded the wait list and started taking customers as walk ins when other people had been waiting. I wont be yelled at and disrespected anywhere. Last and certainly not least, I NEVER got breaks. I would be overtime 8+ hours without even a 5 minute break. I talked to the GM about it before but on Valentine's day at 9 hours without a break I had just had it with them. Used to be a fun place to work. Now its just a black hole. They don't care about worker's rights. I had a manager talk down to me on many occasions. He'd order me to close the doors as he stood in front of them with his arms crossed... as I was busy doing something at the time. But he couldn't close the doors himself. Every day I would go home upset over something he said or the way he talked to me like a piece of dirt. I was there for 2 years, never got a raise or even moved up in the company. HORRIBLE,more... I repeat, HORRIBLE management.less
Sous Chef/Kitchen Supervisor, Swing Shift (Current Employee) – Philadelphia, PA – May 23, 2015
The job was cool until you find yourself caring more than everyone else. It was 50/50 good and bad for me. Good because I love what I do and bad because management doesn't provide the proper support to help all aspects run as smooth as possible.
Waitress, Marketing Assistant, Retail Associate (Former Employee) – Atlanta, GA – May 19, 2015
Four years of working in the restaurant industry was a very enlightening experience. It consisted of meeting people from different regions throughout the world and generating unforgettable experiences. A typical day entailed a high volume environment, while dancing to music of all genres. Having the leisure to promote your individuality, while stimulating meaningful relationships within the workplace and with our consumers. The hardest part of working in the industry was the long hours on your feet, minimal breaks, and dealing with impolite individuals. Furthermore the operational management team lack communication skills, and were very ill-manner. Despite those areas of dissatisfaction I enjoyed working with Hard Rock Cafe, their corporation taught me how to communicate with persons from different culture backgrounds, and how to manage individual characteristic traits ( Love all serve all) , it help to professional refined me, and enhance my artistic judgement.
My day consist of working with different personalities and situations. In which it helps me to be more rounded in dealing with problems that may affect our guests. Our management at Hard Rock is very caring, they are always willing to help with your personal life and business growth. The hardest part of the job is dealing with the smoke and the hours and the most enjoyable part of the job is servicing our guest and building a relationship with them.
Greeting and seating customers and getting to know a little bit about them. Friendly work environment, all co-workers were very nice. Hardest part was when we were busy and most enjoyable part was meeting so many new people
There is constant work to do and a full day once you start sometimes chaotic but overall very busy and a fun environment, the guests are great and understanding and help deliver that fun and exciting environment to work in. I learned many new ways to sanitize and clean different things and time management. My co workers are great to work with and we always had a great time at work. The hardest part of the job is when you have a disgruntled guest that has a problem with another guest or another employee and a mess ensues and usually its bad but the best part about it was we got to dance and sing in our departments and jam with the guests and that made it a great place to work and you got to meet so many new people daily.
Employee appreciation day/week every four months they would have giveaways and contests
The Hard Rock was a busy and exciting place to work.
Junket Coordinator/Casino Host (Former Employee) – Biloxi, MS – April 27, 2015
My days were usually exciting and eventful. During my tenure I learned how to plan events and great time management. Most of the management team was fair and worked as a team. We put in a lot of hours, but we had fun working. I loved meeting new people from around the USA.
. I Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. I Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. I Circulate among visitors, patrons, and employees to preserve order and protect property.
Sales and Catering Coordinator (Former Employee) – San Diego, CA – February 25, 2015
As the sales and catering coordinator any live leads for catering or sales events and room blocks were qualified through me as I would then administer the leads out to the appropriate manager and then respond to client accordingly. I learned a lot about sales and revenue, as well as systems such as Delphi and Opera. The management team was very involved in all employee activity. Co-workers worked in a very close environment where everyone was actively working with one another. The hardest part of the job was tuning out in a high traffic area, near the printer and around a hand full of chatter boxes although that was also my favorite part of working there. I loved my co-workers and for some individuals like myself, noise is just a golden as silence.