Senior Underwriter (Former Employee), Harleysville, PA – January 7, 2014
Pros: job recognition
Cons: turnover in management
TYPICAL DAY AT WORK: * Address accounts in date order (Both New & Renewal) * Concentrate on releasing quotes * Turn around mid-term change requests with in 2 weeks. * Meet with Business Development Manager and help her meet individual agency profit goals
LEARNED LESSONS: * Respond to agency e-mail &/OR phone calls within 24 hours * Not all situations – more... can be controlled
MANAGEMENT: * There were 7 to 8 managers we were responsible to report to * Line Managers were knowledgeable and very helpful * Constant change in Management Staff
CO-WORKERS: * Great Team and very supportive * Very good underwriting assistance to help us get the job done * Everyone on our team was dedicated to the over-all success of our group
HARDEST PART OF THE JOB: * Constant Change in philosophy and management (High Turnover) * Trying to get older agents to produce new business opportunities (Many of these agents were living off their existing book) * Refocusing on accounts written from one time period to the next
ENJOYABLE PART OF THE JOB: * Visiting with agents and getting to know them * Underwriting New Business Accounts * Praised for reaching or exceeding expectations – less
Cons: computerized system to value bodily injury claims.
Telephone investigation of auto losses, determining liability and resolving claims. It's a demanding job and customers generally start out unhappy. The hardest part of the job was learning that I was paid less than people with the same or less experience or education when the Human Resources manager mistakenly sent out an email listing employee's salaries.