As a front desk supervisory my responsible for all customer service at Front End.
They ensure that service standards are met and that customer issues are resolved.
They will train, supervise, oversee, and manage Front End associates and ensure that they comply with the
operating policies and procedures of the Company.
As the front end supervisor I was in charge of quality service by establishing and enforcing company standards
and will assess store condition and customer service levels.
I was communicate and model the standards for customer service for the employees and guest.
Answered an average 50 to 100 calls per day by addressing customer inquiries, solving problems and providing
new product information.
Described product to customers and accurately explained details and care of merchandise.