Regional Coordinator/Office Administrator (Former Employee), Robinsonville, MS – July 9, 2014
When I first started working for Harrah's, who was Grand Casino at the time, everything was great. We had paid holidays, quarterly bonuses for providing great customer service, and even a turkey on Thanksgiving. As time progressed everything stopped.
Floor Supervisor (Former Employee), Chester, PA – July 2, 2014
Pros: health insurance
Cons: everything about table games
Management is impossible to work with or for. The room is full of little clicks and the favoritism hits you in the face from the moment you start. The director of Table Games (Susan) is NEVER AROUND but that doesn't stop her from forming an opinion about anyone. In 16 years of casino employment, I've never witnessed a worse director. The is 0 job security – more... as everyone is nothing more than a number. Someone simply saying that you said or did something will result in an IMMEDIATE termination with NO INVESTIGATION. After only 8 days of employment; I had seen enough and I quit!! – less
V.I.P. Customer Service Agent (Former Employee), Memphis, TN – June 11, 2014
The most enjoyable part of the job was talking to the different people from other cities coming to visit the casino. Hearing about their last stay with our casino and how much fun they had really let's us know that we are doing our job at keeping our customers happy when they visit our casinos
Cashier (Former Employee), New Orleans,La. – June 4, 2014
Pros: meeting a lot of new people from different parts of the world.
Cons: benefit packages were very expensive.
I operated the cash register everyday. My co workers and I provided excellent customer service to very large volumes of people. The work load was kind of overwhelming at times. The part I enjoyed the most was meeting new people from all over the world.
Slot/Beverage/Casino Service Supervisor (Current Employee), New Orleans, LA – June 4, 2014
Pros: great benefits
Cons: very demanding
Paying out jackpots, providing great customer service. I learned at Harrahs, never be afraid to go out for higher positions. Management, was great and taught me alot about the casino business. My co-workers were like family. The hardest part of my job was dealing with difficult guest. The most enjoyable part of my job, we were like family