Pros: Compensation, Paid time off
Cons: non stop incoming calls, QA very picky
Typical day of work consists of taking calls for the entire shift. This call center has very strict rules. Every second is monitored, you have codes on your phone for two 15 minute breaks one morning and one afternoon. Other codes are for logging in and out which are only used for lunch, clocking in and out. Restroom breaks or other emergencies off the phone will have to be a code "NOT READY". Not ready time is not good, your supervisor will run reports on your dead air time, not ready time and you will be coached on the quality of your calls if they believe you did not have a good tone, disrespected or forgot to say some of their lines. Patients that call are sick or have mental problems and there is no training to deal with this group of people. Training is only to familiarize you with the names of facilities and whether you can schedule an appointment and how to schedule it. Meetings are to receive your feedback, but your feedback doesn't really matter to them. The few enjoyable parts of this job are the pay depending on your experience and due to their high turnover. You can request your paid time off electronically and receive a quick response if approved or denied, which I loved. Hours to certain shifts are very nice but don't get too comfortable shifts change every 3 months depending on your overall quality will determine which shift you will get. Not the job to make a careless mistake, you will be walked out of the facility without prior notice the day they notice your mistake as if you were a criminal, unless you have a supervisor who will stand up for you.