Fairly laid back as long as you do what you need to.
Pros: ability to talk to freind between calls, able to read, do homework etc. between calls
Cons: one ten minute break unless you work over 5 hours
It was ok working there and some people really enjoyed it. It is a outbound phone center so most people aren't really all that excited about that type of job. They are very good at training you on how conduct the surveys and most of the supervisors are very nice and will help you if needed